Experience supporting patient-facing or caregiver-facing AI, virtual agent, IVR, RPA, Copilot, knowledge assistant, or digital self-service solutions, including testing, release readiness, monitoring, escalation, and continuous optimization. Familiarity with responsible AI practices, lifecycle governance, risk tiering, human-in-the-loop controls, interaction monitoring, auditability, incident escalation, and vendor accountability for automated or AI-supported workflows.