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The Product Manager will lead the evolution of a Salesforce-based student experience platform, driving strategy, design, and execution across case management and CRM solutions. GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska.

<div><strong>Primary Job Title:</strong><br/> Product Manager</div><div><strong>Alternate/Related Job Titles:</strong></div><ul><li><div>Salesforce Product Manager</div></li><li><div>CRM Product Manager</div></li><li><div>Product Owner (Salesforce)</div></li><li><div>Technical Product Manager</div></li><li><div>Business Systems Product Manager</div></li></ul><div><strong>Location:</strong><br/> Boston, MA</div><div><strong>Onsite Flexibility:</strong><br/> Remote</div><div><br/><strong>Job Details:</strong></div><ul><li><div>Position Type: Right to Hire</div></li><li><div>Contract Duration: 3 months</div></li><li><div>Start: As Soon As Possible</div></li><li><div>Pay Rate: $55 - 57/hr</div></li></ul><div><strong>Job Summary:</strong><br/> The Product Manager will lead the evolution of a <strong>Salesforce-based student experience platform</strong>, driving strategy, design, and execution across case management and CRM solutions. This role bridges business, technology, and user experience to deliver a modern, unified service ecosystem.</div><div><br/><strong>Key Responsibilities:</strong></div><ul><li><div>Serve as primary product owner for Salesforce Student Experience and Case Management solutions</div></li><li><div>Engage stakeholders across academic and administrative functions to gather requirements</div></li><li><div>Facilitate workshops and JAD sessions to define current and future state solutions</div></li><li><div>Develop product strategies, roadmaps, and future-state visions</div></li><li><div>Write user stories, epics, and acceptance criteria for development teams</div></li><li><div>Collaborate with Salesforce architects and developers to ensure best practices</div></li><li><div>Lead initiatives related to omnichannel case management and digital engagement</div></li><li><div>Promote AI tools to enhance productivity, documentation, and delivery</div></li><li><div>Monitor success metrics and continuously improve product functionality</div></li></ul><div><strong>Required Experience:</strong></div><ul><li><div>5+ years of <strong>product management or CRM solution experience</strong></div></li><li><div>Strong knowledge of Salesforce (Service Cloud, Case Management, omnichannel)</div></li><li><div>Experience facilitating workshops and gathering business requirements</div></li><li><div>Ability to translate complex business needs into technical requirements</div></li><li><div>Strong communication and stakeholder management skills</div></li><li><div>Experience leveraging AI tools for productivity and analysis</div></li></ul><div><strong>Nice-to-Have Experience:</strong></div><ul><li><div>Experience in higher education or large organizations</div></li><li><div>Familiarity with Salesforce Experience Cloud or Marketing Cloud</div></li><li><div>Experience with AI-driven service workflows</div></li><li><div>Background in human-centered design or service design</div></li></ul><div><strong>Required Skills:</strong></div><ul><li><div>Salesforce Product Management (Service Cloud, Case Management)</div></li><li><div>Requirements Gathering & User Story Development</div></li><li><div>Stakeholder Engagement & Workshop Facilitation</div></li></ul><div><strong>Preferred Skills:</strong></div><ul><li><div>Omnichannel CRM Solutions</div></li><li><div>AI-Driven Workflow Optimization</div></li><li><div>Product Strategy & Roadmapping</div></li><li><div>Cross-Functional Collaboration</div></li></ul><div><strong>Additional Skills:</strong></div><ul><li><div>Ability to connect business processes, data, UX, and architecture</div></li><li><div>Strong analytical and problem-solving skills</div></li><li><div>Experience with digital engagement and telephony systems</div></li><li><div>Ability to operate across multiple domains and teams</div></li></ul><div><strong>Benefits:</strong></div><ul><li><div>Medical, Vision, and Dental Insurance Plans</div></li><li><div>401k Retirement Fund</div></li></ul><div><strong>About the Client:</strong><br/> Global Research University<br/> We are a leading research and teaching institution with campuses in Boston and programs worldwide. Our commitment to inclusivity and innovation drives our mission. Join our dynamic campus and contribute to shaping the future of education. We are an equal-opportunity employer.<br/><br/><strong>About GTT:</strong><br/> GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.</div><div><strong>Job Number:</strong><br/> 26-02742</div><div><strong>Hashtags:</strong><br/> #LI-GTT #LI-Remote  #gttjobs</div>

Product Manager - Salesforce Student Experience & Case Management

Administrative Skills

Analysis Skills

Artificial Intelligence (AI)

Banking Services

Best Practices

Biology

Biotech and Pharmaceutical

Business Processes

Business Skills

Business Solutions

Case Management

Cloud Computing

Communication Skills

Continuous Improvement

Cross-Functional

Customer Relationship Management (CRM)

Customer Relationship Management (CRM) Systems

Customer/Client Research

Data Processing

Dental Insurance

Ecosystems

Financial Services

Fortune 500 Customers

Improvement Metrics

Java Decompiler (JAD)

Marketing

Product Management

Product Planning

Product Strategy

Requirements Management

Retail

Retirement Funds

Salesforce.com

Systems Administration/Management

Technical Leadership

Training/Teaching

User Interface/Experience (UI/UX)

Vision Plan

Writing Skills

Ability to translate complex technical concepts into actionable, engaging learning experiences; Russian language (some of our students speak Russian); Excellent spoken English and clear technical communication; Confident, collaborative, and audience-oriented facilitation style; Background in developer advocacy, tech leadership, or engineering mentorship; Strong preparation habits and time management. Conduct live, interactive training sessions and workshops; Develop reusable materials: code snippets, prompt libraries, challenge tasks, and reference guides; Review and incorporate feedback from learners to continuously improve session design; Work with the curriculum team to ensure strong alignment between asynchronous and live content; Communicate with students on the Q&A session.

HOUR

<p>At <a href="https://academy.nebius.com/" rel="noopener noreferrer nofollow" target="_blank">Nebius Academy </a>we're building a hands-on online course for experienced mobile developers on the practical use of <strong>Cursor and other AI coding tools</strong> in professional mobile development workflows.</p><p>As the <strong>Instructor</strong>, you will lead interactive live sessions that go beyond passive learning — empowering engineers to apply AI tools critically and effectively in real-world mobile development contexts.</p><p>We are looking for instructors with strong hands-on expertise in <strong>Golang development</strong>.</p><p>You’ll collaborate with the course team to design, facilitate, and iterate on expert-led live sessions delivered over several weeks.</p><br/><br/>Brand: <br/>Nebius Academy<br/><br/>What you will do: <br/><ul><li>Prepare practical workshop scenarios and training materials for materials for <strong>Golang</strong> using Cursor and other AI coding tools, in collaboration with our Instructional Designer.</li><li>Conduct live, interactive training sessions and workshops;</li><li>Develop reusable materials: code snippets, prompt libraries, challenge tasks, and reference guides;</li><li>Review and incorporate feedback from learners to continuously improve session design;</li><li>Work with the curriculum team to ensure strong alignment between asynchronous and live content;</li><li>Communicate with students on the Q&A session.</li></ul><br/><br/>What we can offer you: <br/><ul><li>Pay Rate: $40/hr. - $85/hr. (Gross Pay).</li><li>Remote, hourly collaboration.</li><li>Free in-house training on how to be a great tutor and role model for students, choose the appropriate tone of voice when communicating with students, improve soft skills.</li><li>Opportunities to develop as a public expert.</li><li>Cross-cultural work experience and lots of opportunities for networking with teammates who love what they do.</li></ul><p><br/></p><p><strong>We're excited to get to know you and work together!</strong></p><p><b>Requirements:</b></p><ul><li>5+ years of experience in software engineering, with strong proficiency in Golang;</li><li>Background in fintech (payments, banking, card systems, or adjacent domains);</li><li>Hands-on experience with Cursor and/or Claude Code in real development workflows;</li><li>Comfort with system design, testing strategies, and developer tooling.</li><li>Ability to translate complex technical concepts into actionable, engaging learning experiences;</li><li>Russian language (some of our students speak Russian);</li><li>Excellent spoken English and clear technical communication;</li><li>Confident, collaborative, and audience-oriented facilitation style;</li><li>Background in developer advocacy, tech leadership, or engineering mentorship;</li><li>Strong preparation habits and time management.</li></ul><p><strong>Nice-to-have</strong></p><ul><li>Skilled in live facilitation (or willing to learn fast): you know how to prompt discussions, handle Q&A, and adapt in real-time;</li><li>Experience teaching or coaching senior developers or engineering teams;</li><li>Familiarity with remote collaboration tools (Zoom, Miro, Slack, VSCode Live Share, etc.).</li></ul>

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Product Manager - Salesforce Student Experience & Case Management GTT

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