Counsels, advises, investigates, problem-solves, and resolves questions and issues from current and previous students, parents, faculty, staff, collegiate units and other third parties; Provides start-to-finish student service in both simple and complex issues involving minimal supervisory guidance in all areas served by the MSSC; Offers proactive and on-the-spot, independent diagnostic support and problem resolution in a broad range of areas and issues; Exhibits excellent customer service while providing visitors with clear, accurate information, solutions and resources, adhering to federal and state laws, FERPA and university policies and procedures; Follows proper escalation and referral processes to home office specialists; and. Required Qualifications: Associate's degree in related field; or the equivalent combination of education and experience; Demonstrated experience working in a fast-paced, customer-oriented environment; Demonstrated experience using computer systems; Skill in effective oral and written communication; Demonstrated skill in providing strong customer service; Demonstrated computer literacy; Ability to consistently provide quality customer service; Ability to learn and quickly navigate through multiple student information systems including Banner and Salesforce; Ability to meet expectations in a fast-paced, customer-oriented environment; and.