Successfully complete all assessments included in the training program with a passing score, which is essential for ensuring accurate advisingHaving a genuine passion for students' success and aiding them in accomplishing their goals is crucialDemonstrate the ability to analyze complex problems and develop innovative solutions through advanced critical thinking skills, resulting in improved efficiency and productivity in previous rolesCollaborate with other departments across various functions to ensure a superior student experience, from the initial application stage to graduationYour success will heavily depend on being tech-savvy, as you must possess the ability to effortlessly navigate multiple systems with ease to perform your jobAdhere with all organizational, state, federal and accrediting body policies and procedures, while actively engaging in the evolution of the organizationRetains a comprehensive understanding of university programs, prerequisites, course materials, and academic engagement to promote support for student success, persistence and program completionDemonstrate exceptional self-starter qualities, adeptness to prioritization, and proficiency in time management and problem-solving skills, while upholding a strong commitment to providing outstanding customer service in line with our Culture of CareExhibit strong attention to detail and communication skills, with the ability to articulate and convey student account informationRemain accountable to meeting and exceeding service level metricsWork effectively in a fast-paced environment. Some college coursework requiredA minimum of 1-year of exceptional customer service or prior advising experience in an education settingEligible to access and maintain the NSLDS system and must not be in default of Title IV Federal aidAbility to proficiently use Microsoft Office suite (Outlook, Word, Excel, teams), internet applications, and database software systemsA work environment free of distractions and interruptions, with no conflicting responsibilities during your scheduled shiftHome office must be equipped with DSL or Cable Internet that is hardwired into a modem/router via Ethernet and provides the minimum required internet speeds (wireless, satellite or dial-up internet services are not permissible).