Under the supervision of, and in close partnership with, the Student Accounts Manager, oversees and assists with daily accounts receivable operations for the college, supports reporting and analysis, and handles difficult account discussions with students, parents, staff, and faculty in a courteous and efficient manner. Regular contact and interaction with students, parents, staff and faculty to answer inquiries, address concerns, and resolve issues, including guiding students through online and mobile self-service tools for payments, payment plans, and refunds.