The ideal candidate will have experience with engineering software such as CAD, CAM, CAE, and/or PLM, have an interest in presales and post-sales support and training, be personable and a natural helper with a customer service minded philosophy, thrive in a fast-paced and learning-intensive environment, get a rush from solving challenging problems that other people cannot, and deliver solutions graciously over the phone or in person. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time; This description reflects managements assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.