Develop a deep understanding of each client's business objectives, challenges, and goals, and work closely with clients to identify areas where Azalea Health can add value, improve client satisfaction, and increase referenceability Build strong relationships with clients by serving as a trusted advisor, providing guidance and support to ensure clients achieve their desired outcomesDevelop and execute client engagement plans, including regular check-ins, business reviews, and ongoing communication to ensure clients are achieving their desired outcomesDevelop and manage client centric programs focused on improving the client journeySuccessfully manage your book of business by ensuring each client achieves its business outcomes while maximizing client healthProactively identify potential risks to client satisfaction and develop strategies to mitigate these risksCollaborate with other departments, such as Sales, Product, and Technology to ensure client needs are met and feedback is incorporated into future product and service offeringsAdvocate for clients internally and work to resolve any issues or concerns they may haveAnalyze and report on client satisfaction and other key metrics, and using this information to drive continuous improvementMaintain updated knowledge of Azalea Health's software products and services – with the ability to perform demonstrations of all Azalea products and services to clients as neededPerform other duties as assignedBACKGROUND AND SKILLS YOU WILL BRING. Bachelor's degree in Business Administration, Business Management or related field or relevant equivalent experience required 3-5 years of experience in SaaS Customer Success; 2+ years of experience in Healthcare IT, Customer Support required Prior demonstrated experience with clinical and quality measure workflowsPrior Revenue Cycle Management experience preferred Demonstrated results in driving customer adoption and advocacyAbility to influence through persuasion, negotiation, and consensus buildingAbility to juggle multiple projects and initiatives simultaneously and effectively collaborate across internal teams while working in a fast-paced environmentExcellent communication skills, both written and verbal, are essential, as is the ability to collaborate with other teams and stakeholdersAbility to travel up to 20% SUCCESS LOOKS LIKE.