The successful candidate will work closely with IAM Engineering, PAM platform owners, service management, ServiceNow / Help Desk teams, security operations partners, executive administrative support teams, and business users to resolve issues, improve service quality, strengthen operational controls, and mature a horizontal IAM Operations model. A key expectation is to support the "onboard once, govern everywhere" direction: using consistent identity data, ownership, entitlement, and privileged-access signals across IGA and PAM so customers are not asked to repeat separate onboarding and data-collection activities for every control plane.