Master’s degree in higher education, teacher education, education, student affairs, counseling, public administration, or a closely related field • Knowledge of academic policies, student information systems, and higher education compliance requirements Experience: • Seven (7) years of progressively responsible experience in student services, academic advising, admissions, or higher education administration • Proven experience supervising staff and managing complex administrative operations • Experience coordinating advising, admissions, and academic records functions • Demonstrated ability to use data to inform decisions, improve processes, and advance student success outcomes • Experience working with diverse student populations and advancing inclusive practices Knowledge: • Comprehensive knowledge of higher education student services operations, including advising, admissions, recruitment, and academic records management • Knowledge of student lifecycle frameworks and best practices that support retention, persistence, and degree completion • Knowledge of educator preparation requirements and compliance with university, state, and federal regulations • Knowledge of student information systems, data management practices, and reporting processes • Familiarity with transfer policies and articulation systems, including ARTSYS • Knowledge of inclusive practices and strategies to support diverse student populations, including first-generation and transfer students Skills: • Demonstrated leadership and personnel management skills, including supervising, mentoring, and developing professional staff • Strong strategic planning and organizational skills, with the ability to manage multiple priorities and complex operations • Proficiency in data analysis and assessment to support evidence-based decision-making and continuous improvement • Excellent communication and interpersonal skills, with the ability to engage effectively with students, faculty, staff, and senior leadership • Strong problem-solving and critical thinking skills, including interpreting policies and making sound administrative decisions • Ability to manage budgets and oversee operational processes efficiently Abilities: • Ability to lead and coordinate cross-functional teams in a complex organization. The Director manages undergraduate and graduate student services, including recruitment, admissions, advising, records, degree completion and engagement, while overseeing staff, budgets and student success initiatives aligned with institutional priorities and compliance requirements.