In this high-touch command center environment, you will oversee real-time operational stoplights (Authorizations, Settlement & Disputes, App Availability) and key transaction health metrics-including TPS, approval/decline rates, stand-in volume, and DKE failures-while strictly managing SLA adherence, MTTD/MTTR targets, and root cause analysis (RCA). As a Senior Manager of Production Support within the PULSE network, you will lead a global, 24x7x365 team of managers, principal associates, and offshore contractors delivering operational excellence, proactive client servicing, and business activity monitoring.