Represent the CONTRACTOR at client's Accessible Transit Advisory Committee (ATAC) meetings and attend other meetings, presentations, and rider, stakeholder, or public engagement activities related to the client service, as requested by client, to provide information, receive rider feedback, strengthen relationships, and support continuous improvement of service delivery. Conduct regular visits to facilities and other locations served by client to meet with facility representatives, observe service delivery, identify recurring issues, and work collaboratively with client, CONTRACTOR staff, and subcontractors to improve service quality and the rider experience.