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The Manager develops and implements health programs, provides direct care and referrals, ensures regulatory compliance, supports health education, and collaborates with a wide range of internal and external stakeholders to promote and sustain a healthy campus environment. Works collaboratively with the Director of Counseling, Director of Housing and Residence Life, and the Senior Director, Center for student Well-Being on substance use education and prevention.

YEAR

The Student Health Manager is responsible for managing and coordinating student health services through a holistic and evidence-based approach that fosters physical, emotional, and mental well-being. The Manager develops and implements health programs, provides direct care and referrals, ensures regulatory compliance, supports health education, and collaborates with a wide range of internal and external stakeholders to promote and sustain a healthy campus environment.FLCC is committed to diversity, equity and inclusion, and strives to provide an environment that embodies these principles. We strive to attract talented personnel from diverse backgrounds and traditions, particularly of race and ethnicity, gender, gender identity, sexual orientation, nationality, culture, religion, worldview and physical and mental abilities. As such, applicants from historically under-represented groups are highly encouraged to apply.Qualifications:Educational Background: An Associate’s degree in Registered Nursing is required, Bachelor’s degree in Nursing, health promotion or public health (or related field) is preferred. Coursework in community needs assessment, program planning and evaluation is preferred.Skills and Requirements: New York State Licensed Registered Nurse required. Certification in Adult CPR/AED/First Aid required. Two years of experience in college or community health preferred. Experience in health promotion and wellness programming preferred. Understanding of public health laws and college health program requirements (FERPA, HIPAA, NYS immunization laws) required. Demonstrated interpersonal, communication, leadership, and organizational skills. Ability to develop and assess programs based on student needs and data. Competence with electronic health records systems (e.g., PyraMED) preferred.Essential Functions:Program Oversight<ol><li>Oversees and evaluates student health and wellness programs.</li><li>Develops and maintains policies and procedures related to student health services.</li><li>Conducts health screenings, physical assessments, and maintain student health records.</li><li>Ensures compliance with applicable local, state, and federal regulations (e.g., HIPAA, FERPA).</li><li>Assesses, implements, evaluates, and revises evidence-based strategies to support student wellness.</li></ol>Clinical Health Services<ol><li>Provides health services within the scope of nursing practice based on College Health Nursing Standards.</li><li>Reviews health histories and immunization records for compliance and completeness.</li><li>Collaborates with contracted physicians, specialists, and external health providers.</li><li>Maintains and monitors secure electronic student health records using PyraMED.</li><li>Administers first aid, over-the-counter medications, and manages inventory and medical supplies.</li><li>Assists students in acquiring health insurance through NY State of Health.</li></ol>Training and Support<ol><li>Provides health-related training and professional development to college staff.</li><li>Trains campus personnel in health screening techniques, emergency responses, and health protocols.</li><li>Supports orientation and certification efforts for staff regarding student health needs.</li></ol>Coordination and Collaboration<ol><li>Serves as a liaison to healthcare providers, community agencies, and college departments.</li><li>Represents the College in health-related community partnerships and initiatives.</li><li>Collaborates with academic departments to ensure student medical compliance for specific programs (e.g., Nursing, Therapeutic Massage, EMT).</li><li>Develops and maintains MOUs with local health organizations providing services to the Center for Student Well-Being.</li></ol>Crisis Management and Referrals<ol><li>Serves as the point of contact for students, faculty, and staff regarding health concerns.</li><li>Refers students to appropriate resources for alcohol/drug addiction and other wellness-related concerns.</li><li>Works collaboratively with the Director of Counseling, Director of Housing and Residence Life, and the Senior Director, Center for student Well-Being on substance use education and prevention.</li></ol>Administrative and Fiscal Management<ol><li>Reviews the annual budget expenditures related to health services with the Senior Director, Center for Student Well-Being.</li><li>In conjunction with the Senior Director, Center for Student Well-Being, reviews contracts and service agreements.</li><li>Recruits, trains, supervises, and evaluates professional, support, and student staff.</li><li>Uses electronic health data to compile clinical activity reports for internal and external stakeholders.</li><li>Ensures appropriate medication storage and accurate health documentation.</li></ol>Advocacy and Promotion<ol><li>Advocates for institutional policies that support student health and wellness.</li><li>Develops and promotes health education campaigns, prevention programs, and awareness events.</li><li>Represents the College on committees and task forces addressing student health and wellness.</li><li>Provides medical absence notifications to faculty for hospitalized students as appropriate.</li></ol>Professional Engagement<ol><li>Maintains current knowledge of effective college health strategies and nursing practices.</li><li>Remains active in professional organizations such as the American College Health Association (ACHA), NYS College Health Association (NYSCHA), and others.</li><li>Attends professional development events and incorporate best practices into service delivery.</li></ol>Personal Attributes<ol><li>Ability to work both independently and collaboratively.</li><li>Problem-solving mindset and ability to manage health crises.</li><li>Commitment to promoting diversity, equity, and inclusion in all health service delivery.</li></ol>Work Environment and Physical Demands<ol><li>Office and clinical setting; may require mobility across campus.</li><li>Ability to lift up to 25 pounds and respond to emergency situations.</li><li>Occasional evening or weekend responsibilities related to health emergencies or events.</li></ol>Benefits and salary range:Applicants receiving benefits through the New York State Retirement System should review state regulations regarding post-retirement employment. This position is not eligible for employment under a Section 211 waiver<ol><li>Competitive starting salary in the range of $60,103 - $63,108 and is commensurate with qualifications</li><li>A flexible work schedule is available upon successful completion of training. This position follows a hybrid model, with a combination of on-site and remote work.</li><li>NYS retirement or Optional SUNY Retirement Program</li><li>SUNY Voluntary Savings Plan</li><li>Comprehensive Health and Dental Insurance through Excellus BCBS</li><li>FSA</li><li>21 days of annual leave, 12 sick days, and 13.5 holidays annually</li><li>FLCC Tuition Waiver for employee and dependents</li><li>Tuition assistance – 4-year institutions</li></ol>Special Notes: Visa sponsorship is not available for this position. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements.Application Instructions:Applicants interested in applying MUST submit the following documents via online:<ol><li>Resume/Cv</li><li>Cover letter</li></ol>Applications will only be accepted online.Finger Lakes Community College does not discriminate against any employee, applicant for employment, student or applicant for admission based on an individual’s race, color, national origin, religion, creed, age, disability, sex, gender identification, gender expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, veteran status, domestic violence victim status, criminal conviction or any other category protected by law. The College adheres to all federal and state civil rights laws prohibiting discrimination in public institutions of higher education.

Finger Lakes Community College

Student Health Manager (PA)

Administrative Management

Best Practices

Budgeting

Clinical Data

Community Health

Contract Review

Crisis Management

Data Collection

Diversity

Documentation

EMT-Paramedics

Educational Administration

Emergency Care

Emergency Response

Family Educational Rights and Privacy Act (FERPA)

Federal Laws and Regulations

Financial Management

First Aid

Genetics

HIPAA (Health Insurance Portability and Accountability Act)

Health Education

Health Insurance

Health Maintenance

Healthcare

Healthcare Providers

Higher Education

Interpersonal Skills

Inventory Management

Leadership

Lift/Move 25 Pounds

Maintain Compliance

Massage Therapy

Medical Products

Medical Record System

Medical Records

Medications

Military

Needs Assessment

Nursing

Organizational Skills

Physical Demands

Policy Development

Problem Solving Skills

Procedure Development

Program Evaluation

Program Planning

Promotional Programs

Public Health

Record Keeping

Registered Nurse (RN)

Service Delivery

Staff Training

State Laws and Regulations

Student Services

Tuition Fees

Work From Home

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Experience: Minimum of two years professional experience in student counseling, residential life, student support, or academic advising at the College level required, preferably in a community college setting. Working with Academic Advising and Transfer Services (CAATS), ensures student completes New Student Intake Survey and follows up when key indicators show need for intervention.

Using a holistic and ecological approach, the Student Success Coach is primarily responsible for supporting students as they persist through their first year at the College. Through extended orientation, students develop fluency with academic, financial, wellness, and engagement-related success strategies, policies, and timeline. Maintain an accurate understanding of student academic progress, financial aid standard of progress, and applicable risk factors impacting student success. The Student Success Coach work will be closely aligned with the Professional Academic Advisor in the Academic Advising and Transfer Services Office. FLCC is committed to diversity, equity and inclusion, and strives to provide an environment that embodies these principles. We strive to attract talented personnel from diverse backgrounds and traditions, particularly of race and ethnicity, gender, gender identity, sexual orientation, nationality, culture, religion, worldview and physical and mental abilities. As such, applicants from historically under-represented groups are highly encouraged to apply.This is a full-time, grant-funded position.Qualifications:A. Educational Background: Bachelor of Art or Science degree required in Education, Social Work, Human Services, or related field. Master’s degree in related fields mentioned preferred. B. Experience: Minimum of two years professional experience in student counseling, residential life, student support, or academic advising at the College level required, preferably in a community college setting. Demonstrable experience supporting students in both individualized and group settings. Ability to work with a diverse student population to provide a variety of student support and triage services to students. Knowledge and understanding of student development theory and practice are required. Ability to identify student needs and offer solutions with superior communications skills, and human relations skills. Excellent organizational skills to maintain accurate records required. Ability to work respectfully with confidential information and make referrals as appropriate. MS Office and database management skills are required. Ability to synthesize, propose, and execute solutions from a variety of data sources related to student success and support. Familiarity with computerized student information systems is required, Ellucian preferred. Will work primarily at the Canandaigua campus and will travel to the campus centers at scheduled times. The set work schedule varies daily and includes scheduled daytime, evening and weekend hours at 37.5 hours a week. Essential Functions:<ol><li>Provides holistic support to students <ul><li>Facilitates extended orientation workshop series with first semester students. </li><li>Prepares and executes extended orientation learning objectives. </li><li>Maintains accurate records on each advisee in appropriate systems; evaluates students at the conclusion of each semester and determine status and academic recovery plan (if appropriate.) </li></ul></li><li>Monitors student challenges with the College’s early alert systems (Starfish, Chatbot, etc.) </li><li>Working with Academic Advising and Transfer Services (CAATS), ensures student completes New Student Intake Survey and follows up when key indicators show need for intervention.</li><li>Maintains frequent contact with advisees, building a trusting and supportive relationship. </li><li>Works collaboratively with professional and faculty advisors to support students. Maintains strong collaboration with academic department FYE/FYS courses. Collaborates with academic departments to stay current and discuss student experience enhancements.</li><li>Works collaboratively with Professional Academic Advisors to understand registration activities, timelines, and general knowledge. </li><li>Possesses advanced knowledge and awareness of:First-term, first-generation, and ecological impacts on student success Financial Aid processes, guidelines, and programs Academic Standards and advise students affected by them </li><li>The College organizational structure and community resources. </li><li>Assists students with the generation and attainment of career, transfer, and other important planning for personal success. </li><li>Makes appropriate referrals to career and transfer services, academic tutoring, disability services, wellness center, emergency loans, and other support services on and off campus as needed. </li><li>Understands and adheres to confidentiality of student information and related data as well as FERPA guidelines. </li><li>Disseminates information on institutional policies and procedures. </li><li>Works collaboratively within Student Affairs and Enrollment Management to engage students and encourage participation in both curricular and co-curricular activities. </li><li>Performs all related duties as assigned by the Director, Associate Provost of Student Affairs or Provost. </li></ol>PHYSICAL REQUIREMENTSIn accordance with the Americans with Disabilities Act, this job description contains only qualifications that are required, with or without a reasonable accommodation.<ol><li>Occasionally move about inside the office to access file cabinets, office machinery, etc.</li><li>Occasional lifting of boxes or files that may weigh up to 20 pounds required. </li><li>Communicate information and ideas so others will understand. </li><li>May require travel locally and regionally. </li><li>May require flexible hours.</li></ol>Benefits and salary range:Applicants receiving benefits through the New York State Retirement System should review state regulations regarding post-retirement employment. This position is not eligible for employment under a Section 211 waiver<ol><li>Starting salary in the range of $52,069 - $54,672 and is commensurate with qualifications</li><li>NYS Retirement or Optional SUNY Retirement Program</li><li>SUNY Voluntary Savings Plan with a 2% FLCC match</li><li>Comprehensive Health and Dental Insurance through Excellus BCBS</li><li>FSA</li><li>21 days of annual leave, 12 sick days and 13.5 holidays annually</li><li>FLCC Tuition Waiver for employee and dependents</li><li>Tuition assistance at 4-year institutions</li></ol>Special Notes: Visa sponsorship is not available for this position. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements.Application Instructions:Applicants interested in applying MUST submit the following documents via online:<ol><li>Resume/Cv</li><li>Cover letter</li></ol>Applications will only be accepted online.Finger Lakes Community College does not discriminate against any employee, applicant for employment, student or applicant for admission based on an individual’s race, color, national origin, religion, creed, age, disability, sex, gender identification, gender expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, veteran status, domestic violence victim status, criminal conviction or any other category protected by law. The College adheres to all federal and state civil rights laws prohibiting discrimination in public institutions of higher education.

Student Success Coach (PA)

Academic Advice

Coaching

Communication Skills

Contact Management

Customer Support/Service

Database Administration

Disability Accommodations

Financial Aid

Information Technology & Information Systems

Loans

Microsoft Office

Office Equipment

Risk

Social Work

Training/Teaching

Willing to Travel

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Student Health Manager (PA)Finger Lakes Community College

Student Success Coach (PA)Finger Lakes Community College

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