In addition to the competencies, you must have one year of specialized experience equivalent to the GS-12 grade level in the Federal Service which includes: 1) Providing technical oversight for IT network operations, including servers, databases, and software applications; 2) Advising leadership on network infrastructure improvements and the integration of new technologies; AND 3) Planning and directing the work of an IT technical staff to accomplish project goals. 2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.