Required knowledge, skills, and abilities: Proficiency in MS Office; Public speaking and presentation skills; Strong interpersonal skills, written and oral communication skills, and active listening skills; Ability to prioritize and multi-task; Ability to plan, coordinate, schedule, direct, and monitor tasks, activities, and assignments to complete projects timely and effectively; Demonstrated integrity and ethical behavior in working with confidential student and financial information; Ability to respond effectively in a variety of situations; Ability to work effectively with a team; Knowledge of different work styles and personality types; Ability to communicate goals in a motivational way. Supervise, mentor, and train two Student Financial Aid Officers and two to four student workers on the Office of Financial Aid Customer Service Team; create and monitor daily schedule for the Customer Service and Counseling Teams in collaboration with the Counseling Team supervisor.