Skills and Attributes: Well-organized Excellent time management skills Meticulous attention to detail Ability to work quickly and efficiently while ensuring accuracy Strong analytical skills Solid communication skills (verbal and written) Computer skills in Microsoft applications: Excel, OneNote, Outlook, Word Strong initiative with capability of performing multiple tasks with a moderate level of direction while having the judgment to know when to ask for assistance or direction Excellent internal and external customer service mindset . User ID requests for eligible contacts such as members, funders, meeting registrants, employees, and contractors Track, maintain, documenting, and close action items/cases in Microsoft Dynamics CRM Supporting CAPA's Customer Assistance Center case queue during peak periods.