Required Qualifications: Bachelors degree in a related field, or an equivalent combination of education and experience; Experience in a ticket office, preferably a Division I athletic department; Demonstrated experience in ticket operations; Knowledge of ticketing software, preferably Ticketmaster Archtics; Customer service mindset with strong oral, written, and interpersonal communication skills; Demonstrated organizational skills; High level of attention to detail; Ability to manage multiple priorities, timelines, and projects; Ability to work with and serve a diverse community; Willingness to work as part of a collaborative team; Demonstrated ability to work on projects independently, as well as within a team; Demonstrated ability to oversee student staff; Proficiency with Microsoft Office; Ability to work flexible hours, including evenings and weekends; and. Responsibilities: Ticket Operations Management & Customer Support for Assigned Sports: Serve as the primary ticket operations contact for assigned Olympic sports (including Men''s or Women''s Soccer, Baseball, and additional ticketed programs); Event builds and ticket setup including, but not limited to, seat inventory management/manifest maintenance, pricing, ticket distribution and fulfillment; Ensure accurate and efficient execution of ticket reporting and reconciliation for assigned programs; Collaborate with ticket sales, operations and development teams to support the annual renewal cycles; Provide exceptional customer service to donors, season ticket holders, and premium customers; and.