Client Retention & Strategic Relationship OwnershipServe as executive level point of contact for assigned strategic accounts post contractBuild trusted advisor relationships with senior stakeholders across health plans, PBMs, consultants, and employer partnersDevelop long term account strategies focused on retention, performance improvement, and expansionLead executive level Quarterly Business Reviews showcasing outcomes, performance trends, and growth opportunitiesProactively identify partnership risks and create recovery strategies when satisfaction or performance declinesAct as the internal voice of the client, influencing prioritization and cross-functional decision makingClient Adoption & Value RealizationOwn end to end onboarding and implementation strategy, ensuring successful and scalable launchesAlign client business goals with measurable program outcomes and engagement strategiesTranslate data into actionable insights that demonstrate ROI and clinical impactDrive adoption of 9amHealth's virtual care and pharmacy solutions across client populationsGuide clients in optimizing program utilization and member engagementAccount Growth & ExpansionIdentify expansion opportunities including upsell, cross-sell, and increased member enrollmentPartner closely with Sales and Commercial teams during renewals, RFPs, and expansion cyclesTurn strong partnerships into advocacy, case studies, and client referencesCross-Functional Leadership & CommunicationServe as the internal quarterback across product, care, marketing, and operations to deliver seamless client experiencesInfluence internal teams to deliver on client commitments and operational improvementsCommunicate product updates, roadmap impacts, and operational changes with executive-level clarityProduct & Industry ExpertiseMaintain deep knowledge of 9amHealth services, clinical programs, and platform capabilitiesStay current on healthcare and virtual care trends, particularly GLP-1 therapies and cardiometabolic careServe as a subject matter expert in discussions with sophisticated healthcare buyersOperational Excellence & Portfolio LeadershipManage complex accounts and competing priorities with strong operational disciplineLeverage performance data to guide strategy and influence internal product and operational decisionsFully own implementation readiness and ongoing success planning for assigned clientsWhat You'll BringMinimum QualificationsBachelor's degree5–8+ years of experience in healthcare customer success, account management, or client partnershipsProven experience managing complex or enterprise healthcare accountsStrong project and stakeholder management capabilitiesExecutive-level communication and presentation skillsExperience leading cross-functional initiatives in remote or distributed teamsPreferred QualificationsExperience working with health plans, PBMs, or large employer healthcare buyersExperience within digital health or healthcare startups (Series A–D environment preferred)Familiarity with HubSpot, Asana, Slack, and Google WorkspaceBackground or exposure to diabetes, obesity, pharmacy, or chronic disease managementCompensationThis role offers a base salary of up to $145,000, with eligibility for a 15% performance based bonus, plus equity participation. In this role, you'll operate as both an executive relationship owner and internal quarterback, aligning product, care, marketing, operations, and sales to deliver consistent value and strong business outcomes, particularly across our GLP-1, diabetes, and cardiometabolic programs.