First-Level Query & Service Delivery: Proactively manage, triage, and resolve incoming AskHR tickets within established SLAs (e.g., 6-hour initial response window), providing Tier-1 support using the internal knowledge base and resources, and escalating complex cases to Tier-2 resources including the COEs, or HR leadership as appropriate. Workday Data Management & Auditing: Audit, execute, and maintain worker transactional data (new hires, transfers, pay rate changes, terminations) in Workday HCM to ensure data integrity, compliance, and adherence to records retention schedules.