Provides necessary coverage of home visits and/or contact with assigned families during staff absences as necessary.-Provides support to the family support & engagement specialists with a positive, motivating manner 100% of the time.-Provides monthly prompt lists to the family support & engagement specialists in regards to due dates on contractually required outcome documents including immunization schedules, well baby check-ups, ASQ's, family goals, etc.-Addresses complaints and/or grievances that arise from both staff and participants in a diplomatic, objective manner 100% of the time.-Provides -Reviews these goals with the employee for attainment and evaluation at least once monthly.-Obtains referrals from the Healthy Families Broward Assessment Supervisor, documents the referral, completes the needs and concerns checklist and assign cases to the family support & engagement specialists in a timely manner.-Ensures that family support & engagement specialists make initial contact with newly assigned referrals, within 30 days of assignment of the referral.-Responsible for the oversight of data into the Healthy Families Florida database.