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The manager oversees daily operations, coaches team members, and leads continuous improvements in service quality, efficiency, and team capability. This role requires substantial independent judgment, critical thinking, and the ability to make timely decisions that directly impact guest satisfaction and property performance.

Job SummaryThe Customer Service Manager provides strategic leadership to the customer service team, ensuring an exceptional guest experience rooted in operational excellence, proactive problem-solving, and high service standards. This role requires substantial independent judgment, critical thinking, and the ability to make timely decisions that directly impact guest satisfaction and property performance. The manager oversees daily operations, coaches team members, and leads continuous improvements in service quality, efficiency, and team capability. Supervisory Responsibilities - Recruits, selects, and onboard customer service team members with a strong focus on service excellence. - Trains, mentors, and develops employees in customer service best practices, critical thinking, and issue‑resolution strategies. - Creates and manages schedules, assigns tasks, and ensures adequate staffing levels for optimal service delivery. - Approves bi-weekly timecards, manages attendance, and prepares overtime reports. - Conducts timely, constructive performance evaluations using data-driven assessments. - Exercises independent judgment when recommending coaching, disciplinary action, or separation in alignment with company policy.   Duties and Responsibilities - Leads and manages the customer service team, ensuring compliance with company service standards and operational guidelines. - Builds, coaches, and sustains a high‑performing team capable of independent problem-solving and adaptable service delivery. - Establishes clear expectations, performance standards, and accountability practices. - Analyzes guest surveys, feedback, and service trends to identify root causes and implement corrective actions. - Keeps the team updated on changes to products, services, policies, and procedures. - Utilizes critical thinking to interpret guest concerns, resolve complex issues, and determine when escalation is necessary. - Collects, analyzes, and reports data on guest complaints, service performance, and team metrics. - Prepares monthly performance summaries that highlight trends, risks, and strategic recommendations. - Develops and updates knowledge-based documents, FAQs, and self-help resources to streamline service operations. - Identifies operational inefficiencies and recommends improvements to leadership. - Participates in budget planning, contributing insight on staffing, service tools, and resource needs. - Performs additional duties and special projects as assigned.   Required Skills/Abilities - Strong leadership and supervisory capabilities. - Excellent verbal and written communication skills. - Advanced understanding of customer service principles. - Highly organized with exceptional attention to detail. - Proven ability to resolve complex customer issues using independent judgment. - Strong critical thinking skills with the ability to analyze data and make informed decisions. - Skilled in coaching, mentoring, and driving continuous improvement. - Proficient with Microsoft Office and related software tools. Education and Experience - Bachelor’s degree preferred. - Minimum three years of experience in high-level customer service. - Minimum two years of supervisory or leadership experience. Physical Requirements - Prolonged periods working at a desk and on a computer. - Ability to move throughout the facility during the workday. - Ability to stand or walk for extended periods. - Ability to lift up to 50 pounds as needed.

307 RACING MANAGEMENT, LLC

Customer Service Manager - Douglas, WY

Analysis Skills

Best Practices

Budget Management

Coaching

Communication Skills

Continuous Improvement

Corporate Compliance

Corporate Policies

Corrective Action

Customer Service Management

Customer Support/Service

Data Analysis

Detail Oriented

Disciplinary Action

Frequently Asked Questions (FAQ)

Leadership

Lift/Move 50 Pounds

Maintain Compliance

Mentoring

Microsoft Office

Operations

Operations Guidelines

Operations Management

Organizational Skills

People Management

Performance Analysis

Performance Management

Performance Metrics

Performance Reviews

Presentation/Verbal Skills

Problem Solving Skills

Process Improvement

Quality Management

Records Management

Reporting Skills

Resolve Customer Issues

Root Cause Analysis

Schedule Development

Service Delivery

Time Management

Trend Analysis

Writing Skills

HiringThing

ADAPTED_NOW

PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability, inclusion and belonging. Maintain a safe and clean working environment by observing safety and security procedures, and reporting/correcting potentially unsafe conditions as outlined in the PacifiCorp Accident Prevention Manual.

YEAR

Supervisor, Plant Operations- Maintenance location: GLENROCK, WY, US, 82637 Company: PacifiCorp <h2>POWER YOUR GREATNESS</h2>PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability, inclusion and belonging.<h2>General Purpose</h2>Supervises a location or segment of a larger department. Implements business objectives, strategies, and plans and manages daily work functions. Responsible for selecting, coaching, and developing employees. Implements and supports Company programs, policies, and procedures.<h2>Responsibilities</h2><ul><li>Maintain a safe and clean working environment by observing safety and security procedures, and reporting/correcting potentially unsafe conditions as outlined in the PacifiCorp Accident Prevention Manual.</li><li>Hold supervised employees accountable to work safely and productively.</li><li>Monitor and ensure local, state and federal environmental compliance regulations are strictly enforced.</li><li>Supervise represented employees within the guidelines of the applicable working agreement.</li><li>Perform supervisory responsibilities in accordance with the company’s policies, procedures and guidelines.</li><li>Implement business objectives, strategies, and plans.</li><li>Supervise the daily operation of the entire generating unit or plant.</li><li>Coach and develop employees through communication and measurement of performance and provide appropriate on-going feedback.</li><li>Direct on-the-job training for operator trainees/apprentices and new control operators.</li><li>Ensure generation expectations are delivered through cooperative relationships with corporate trading and load dispatching groups.</li><li>Build and maintain cooperative working relationships with other departments, including Administration, Engineering, and Maintenance.</li><li>Develop and implement thermal efficiency improvement initiatives.</li><li>Monitor and control costs associated with the operations of the plant.</li><li>Coordinate priorities to ensure critical maintenance work is accomplished.</li><li>Develop, maintain and update plant operating procedures and guidelines.</li><li>Maximize generation and maintain efficient operation of all plant processes associated with power plant.</li></ul><h2>Requirements</h2><ul><li>The equivalent combination of plant operations experience and education or bachelor’s degree in an applicable field.</li><li>A minimum of five years of operations experience in a power plant or similar industrial facility.</li><li>Communication and interpersonal skills to communicate expectations, coach employees, provide feedback, and work collaboratively with other departments.</li><li>Ability to make timely decisions during critical plant conditions.</li><li>Basic computer skills, including e-mail and word processing.</li></ul><h2>Preferences</h2><ul><li>Knowledge of plant operations and plant systems.</li><li>Supervisory skills including the ability to implement action plans for achieving objectives, and to manage daily operations.</li><li>Familiarity with operational performance improvement to include heat rate, cycle isolation and turbine performance.</li><li>Working knowledge of boiler cycle chemistry.</li><li>Familiarity with maintenance management systems.</li><li>Experience with bargaining unit environments and collective bargaining agreements.</li><li>Familiarity with Microsoft Office tools.</li><li>Previous experience as an operations supervisor at an industrial facility or power plant.</li></ul><h2>Benefits</h2>At PacifiCorp, we understand that living a healthy lifestyle isn’t just about your physical health — your mental, financial, and social wellbeing also play an important role. That’s why we offer a wide range of benefits designed to help you live a more balanced lifestyle Our benefits include:<ul><li>Medical, dental, and vision insurance</li><li>401k with match fixed contributions, including a Roth and saving option. For union employees, matching contributions vary by union. For nonunion, PacifiCorp makes a fixed contribution equal to 4% of your eligible pay each year for new hires. In addition, PacifiCorp matches 100% of the first 6% you contribute.</li><li>Life insurance</li><li>Additional voluntary benefits, including pet insurance</li><li>Tuition Assistance</li><li>Mass Transit Pass for employees in our Portland and Salt Lake City Offices.</li></ul> Work Life Balance<ul><li>Generous Paid Time Off (PTO) - Time off varies by employee type (Union or Non-Union)</li><li>Paid short-term disability leave and long-term disability insurance</li><li>Paid Parental Leave</li><li>Paid Bereavement Leave</li><li>Employee Assistance Program supporting mental and emotional wellbeing</li></ul>For more information, please visit: <a href="https://careers.pacificorp.com/content/New-Benefits-Page/?locale=en_US" rel="nofollow">https://careers.pacificorp.com/content/New-Benefits-Page/?locale=en_US</a><h2>Additional Information</h2>Req Id: 114574 Company Code: PACIFICORP #PM25 Primary Location: Glenrock 100% ONSITE Department: Power Supply Schedule: Full-Time Personnel Subarea: Exempt Hiring Range: 102,000 - 142,250PacifiCorp is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, medical condition, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.Unless otherwise required by law, all offers of employment are contingent upon the successful completion of a background check and drug screening including for marijuana. While marijuana is legal in several states, including Oregon, a positive test for positions in Oregon may disqualify a candidate. The company complies with the laws of Washington and California and only obtains and considers positive tests for marijuana in safety-sensitive positions or those covered by U.S. Department of Transportation regulations.Employees must be able to perform the essential functions of the position with or without an accommodation. Nearest Major Market: Wyoming Nearest Secondary Market: Casper Career Segment: Power Plant Operator, Facilities, Power Plant, Operations Manager, Compliance, Energy, Operations, Legal Compensation details: 102000-142250 Yearly Salary PI46903e4a930f-25401-40522615

PacifiCorp

Supervisor, Plant Operations- Maintenance

Business Strategy

Chemistry

Computer Skills

Cost Control

Dental Insurance

Employee Assistance Plan

Environmental Compliance

Federal Compliance Regulations

Federal Laws and Regulations

Genetics

Industrial Management

Interpersonal Skills

Legal

Life Insurance

Mail Processing

Medical Conditions

Military

Operational Improvement

Operational Strategy

Operations Processes

Plant Management

Power Plant

Psychiatry and Mental Health

Safety Process

Safety/Work Safety

Secondary Markets

State Laws and Regulations

Strategic Planning

Sustainability

Tuition Fees

Vision Plan

Word Processing

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Customer Service Manager - Douglas, WY307 RACING MANAGEMENT, LLC

Supervisor, Plant Operations- MaintenancePacifiCorp

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