Provides flow of information between providers, management, and staff • Handles and resolves escalated patient complaints • Handles correspondence with hospitals, nursing homes, surgery centers, and answering services Labor Management • Completes annual self-evaluations on their supervisors and managers, and assists supervisors in the completion of their staff members • Coaches, directs and counsels supervisors and staff • Reviews and investigates information related to issues or concerns prior to employee reprimand or staffing changes in collaboration with Human Resource Team • Payroll - maintains and monitors of supervisors and staff • Coordinates staffing needs and schedules for all assigned departments to include PTO requests or staffing shortages • Interviews candidates for open positions and extends offers as approved by Administration including supervisory openings Completes new hire and termination process Finance: • Monitors budgetary performance within scope and addresses negative variances. Oversees the operations by ensuring quality of care, patient-first focus and adequate patient access in daily operations in an outpatient setting through fiscal responsibility, resource allocation, labor management, continual process improvement, quality assurance and collaboration with physicians, Director of Practice Operations and Senior Director, Practice Operations as well as other departments in support of the mission and goals of Florida Medical Clinic Orlando Health.