While this role includes responsibility for setting strategy, leading a team, and driving transformation initiatives, the successful candidate must also be willing to roll up their sleeves, dive into complex business processes, challenge existing approaches, and partner closely with teams to achieve results. Reporting to the EVP, Head of Client Operations & Digitalization, this individual will oversee the existing Operations Digitalization and Process Re-engineering team, including 5-6 direct reports, and play a central role in shaping and executing the Operations AI, automation, and digital transformation roadmap globally.