Serves as the primary senior leader and liaison to the Department, overseeing cross-functional execution and all business activities related to NEMT contracted services, including call center operations, provider network development and management, compliance, reconciliation, quality assurance, risk management, information technology, training, and business office functions. ESSENTIAL FUNCTIONS: Plan, direct, and oversee all NEMT operational functions, including reservations, dispatch, urgent/critical transportation, provider network management, member support, compliance, quality assurance, reporting, call center operations, and business office activities.