Provides training, coaching, and ongoing support to team members in essential customer service KPIs, Monitors performance, reinforces accountability, and helps build a culture where exceptional service is embedded into daily operations and every patient interaction. Must be able to lift, push, pull objects up to 50 pounds with reasonable accommodation, and exhibit full range of motion including standing, bending, stooping, kneeling, reaching, twisting, lifting, pushing, pulling, climbing, balancing and crouching.