Nice to have: Medicare Advantage or health plan operations experience; contact center technology (CRM, case management, telephony, routing, workforce management); conversational or voice AI products; SQL or comparable comfort pulling your own data. Through our Houston-based service team, we are replacing the transactional, transfer-you-around call center model that seniors have tolerated for decades with a relationship-based one: a dedicated advocate who knows the member, follows their care, and can actually resolve things.