This role provides hands-on break-fix support, preventative maintenance, system lifecycle management, and technical validation for collaboration technologies supporting conference rooms, executive spaces, and training rooms, event venues, and other business-critical AV environments. The technician serves as the primary on-site escalation point for complex AV issues and partners closely with Engineering, IT, Facilities, Project Managers, vendors, and integration partners to ensure systems remain reliable, supportable, and operationally ready.