Maintain working fluency across the CX/contact center technology stack - CCaaS platforms (NICE, Genesys, Five9, Amazon Connect), CRM (Salesforce Financial Services Cloud, Microsoft Dynamics), conversational AI/chatbots, workforce management (WFM/WFO), and analytics/QA (speech and text analytics, CSAT/VOC tooling). We are looking for a Vice President to lead Contact Center and Customer Experience (CX) Transformation for our Banking & Financial Services (BFS) group, spanning Retail Banking, Cards & Payments, Lending, and Wealth Management clients.