In this role, you will: Lead and monitor employees, departmental performance and staff development to ensure adherence to policies and procedures, timelines and regulatory requirements Develop monitoring systems for the collection, documentation and reporting of quality assessment and improvement data; extracts pertinent information from quality assessment and improvement studies, initiates corrective action plans, and re-monitors results Evaluate existing systems and processes and develops corrective action plans for service/quality trends identified Initiates changes and monitors for improvement Ensure departments proactively respond to feedback from customers (internal and external) and implements improvement mechanisms to enhance the overall ability of the department to meet the customer's needs for laboratory services You should have: Bachelor Degree in Medical Technology, Biomedical Science, Biology or Chemistry required. Referral services for child, elder and pet care, home and auto repair, event planning and more Consumer discounts through Abenity and Consumer Discounts Retirement readiness, rollover assistance services and preferred banking partnerships Education assistance (tuition, student loan, certification support, dependent scholarships) Colleague recognition program Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.