Experience for this position includes: checking, reviewing, and editing incoming questionnaires for completeness and accuracy and identifying questionable responses; conducting telephone interviews on problem cases and recording information in a clear, concise manner; developing and streamlining methods of operation for office automation support such as: installing programs, creating data fields to track data, editing and preparing reports including graphs and charts, and establishing procedures; and troubleshooting hardware problems with laptop or personal computers. Career Transition Assistance Plan (CTAP) documentation, if applicable: CTAP applicants MUST submit the following documents: A copy of your RIF separation notice, notice of proposed removal for declining a directed geographic relocation outside of the local commuting area; a Certificate of Expected Separation (CES); or certification that you are in a surplus organization or occupation (this could be a position abolishment letter, a notice of eligibility for discontinued service retirement, or similar notice); A copy of your SF-50 "Notification of Personnel Action", noting current position, grade/band level, and duty location; A copy of your latest performance appraisal including your rating; and.