This role manages complex and high-priority customer training requirements, including Premier Accounts, and supports strategic Smart Factory projects by developing training plans aligned with customer equipment, applications, implementation milestones, and business needs. The candidate should have strong Microsoft Word and Excel skills, the ability to manage multiple priorities accurately, and excellent communication, organization, follow-up, problem-solving, and stakeholder-management skills, while maintaining a customer-first approach priorities while maintaining a customer-first approach.