The Senior EROC Operations Team will assist EROC Leadership with the following; program design, development, and implementation, project development and management, team member training and mentoring, policy/procedure development and implementation, workflow planning and prioritization, Patient Flow and Capacity Management, interviewing hiring and retention, customer needs assessment, process and quality improvement. Must possess communication skills (written and verbal), leadership abilities that promote growth and development of employees, problem-solving and decision-making skills, and the ability to interact appropriately and effectively with personnel at all levels of the organization.