The Team Leader provides Tier II department & sales support to resolve complicated order issues; coordinates employee training, coaching and development; serves as a champion for overall department quality; promotes safety awareness; supports incidents (as applicable), order management best practices & internal audit controls within the scope of department processes. Strong working knowledge of Microsoft products (Windows, Word, Excel, PowerPoint, OneNote, Teams), and other technology such as File Maker, Incident Management System (preferably ServiceNow), E1 or similar EPR system, Bartender, Pega, Avaya, VPN and Citrix.