Financial Crimes Team Leader DHRMFinancial Crimes Team LeaderRichmond, VirginiaUnder the general direction of the Senior Assistant Attorney General/Chief, the Financial Crimes Team Leader is responsible for the management and operations of the Financial Crimes Section, focusing on the identification, selection, investigation, and prosecution of financial related crimes in the Commonwealth. The Financial Crimes Team Leader will also be responsible for the management and oversight of the Financial Crimes Investigators and Crime Analysists assigned to the team within the Major Crimes & Emerging Threats /Criminal Justice & Public Safety Division.
NewAssistant Team Leader ECS LtdAssistant Team LeaderRichmond, Virginia$24–$28 / hourCommunication : Daily communication with technicians, project managers, and general contractors; Collaborate with Team Leaders to support scheduling operations and recruiting to maintain appropriate staff among your team; Assist with management of field staff; Actively mentor and train junior field staff as they grow in their careers; Provide support to project managers and department manager as needed; Attend project meetings as requested; May participate in business development, marketing, and client development. ECS is currently ranked #60 in Engineering News-Record’s Top 500 Design Firms (April 2026), #148 in Engineering News-Record’s Top 200 Environmental Firms (October 2025) and #50 in Zweig Group’s Hot Firm List (May 2025).
Team Leader Royal FarmsTeam LeaderRichmond, Virginia$15–$23 / hourFull timeThe Team Leader will assist store management in customer service, product availability, execution of food service programs, safety, shift management, and vendor care. The Team Leader will work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, cost controls, and achieve established goals.
ASSISTANT TEAM LEADER - pOpshelf - 21 and older only Dollar GeneralASSISTANT TEAM LEADER - pOpshelf - 21 and older onlyMIDLOTHIAN, Virginia$16–$16.50 / hourFull timeAssist in ensuring financial integrity of the store through strict cashier accountability, key control, adherences to company security practices and cash control procedures; authorize and sign for refunds and overrides, count register tills, and deposit money in bank. At the direction and delegation of the Store Team Leader, the Assistant Team Leader assists with supervision of store employees, management and presentation of merchandise, completion of paperwork, and preparation of deposits.
ASSISTANT TEAM LEADER - pOpshelf Dollar GeneralASSISTANT TEAM LEADER - pOpshelfMIDLOTHIAN, Virginia$16–$16.50 / hourFull timeAssist in ensuring financial integrity of the store through strict cashier accountability, key control, adherences to company security practices and cash control procedures; authorize and sign for refunds and overrides, count register tills, and deposit money in bank. At the direction and delegation of the Store Team Leader, the Assistant Team Leader assists with supervision of store employees, management and presentation of merchandise, completion of paperwork, and preparation of deposits.
NewClosing Team Leader - Glen Allen, VA Target CorpClosing Team Leader - Glen Allen, VAVA$21.75–$23.75 / hourPlease paste this url into your preferred browser to learn about benefits eligibility for this role: https://tgt.biz/BenefitsForYou_C | Pegue esta URL en su navegador preferido para obtener información sobre la elegibilidad de este puesto para recibir beneficios: https://tgt.biz/BenefitsForYou_C . Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately.
Seafood Associate Team Leader (Assistant Department Manager) Whole Foods Market IncSeafood Associate Team Leader (Assistant Department Manager)Richmond, VA$19.05–$33.20 / hourMaintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions. Requirements build as one progresses through the job levels, so any job duties required at a lower level may be required at the higher level in addition to the duties listed for that higher level.
NewMeat Associate Team Leader (Assistant Department Manager) Whole Foods Market IncMeat Associate Team Leader (Assistant Department Manager)Richmond, VA$19.05–$33.20 / hourMaintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions. Requirements build as one progresses through the job levels, so any job duties required at a lower level may be required at the higher level in addition to the duties listed for that higher level.
BA Team Leader H&R BlockBA Team LeaderRICHMOND, Virginia$15–$65 / hourFull timeAbout the Role: As a Team Leader at a Block Advisors office, you will serve as the front-line manager responsible for leadership and development of tax office associates, delivering an outstanding client experience, and achieving all office related growth objectives (i.e., clients, revenue and earnings). Partner with the District General Manager to create and implement office-level growth plans, which includes developing local partnerships and managing office community involvement.
Grocery Associate Team Leader (Assistant Department Manager) Whole Foods Market IncGrocery Associate Team Leader (Assistant Department Manager)VA$19.05–$33.20 / hourMaintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions. Requirements build as one progresses through the job levels, so any job duties required at a lower level may be required at the higher level in addition to the duties listed for that higher level.
Team Leader Tractor Supply CoTeam LeaderVAOur benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. The Team Leader is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Team Members on the appropriate application of policies and procedures.
Front End Team Leader Ollie's Bargain Outlet, Inc.Front End Team LeaderRichmond, VA$16.25–$17.25 / hourThe Retail Front End Team Leader creates and leads a sales team that is passionate about selling merchandise and ensuring a good customer experience. Assist with managing payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
Zone Team Leader Ollie's Bargain Outlet, Inc.Zone Team LeaderPetersburg, VAPosition Overview: The Retail Zone Team Leader is required to provide guidance and direction for the successful operation of a particular zone of the overall retail sales floor of a store location. The Retail Zone Team Leader oversees a team that is passionate about merchandising and selling merchandise, as well as ensuring an exceptional associate and customer experience.
Retail Front End Team Leader Ollie's Bargain Outlet, Inc.Retail Front End Team LeaderVAThe Retail Front End Team Leader creates and leads a sales team that is passionate about selling merchandise and ensuring a good customer experience. Position Overview: The Retail Front End Team Leader provides leadership for the successful operation of the entire front-end of store.
(WFO) Receiving Team Leader Ollie's Bargain Outlet, Inc.(WFO) Receiving Team LeaderRichmond, VAManage effective freight flow in the receiving area while keeping the area neat and orderly to include dock, exterior of buildings and the maintenance of material handling equipment. Position Overview: The Receiving Team Leader (RTL) oversees the efficient operation and maintenance of the receiving area as outlined in the company receiving area plan (RAP).
Landscape Architecture Team Leader Vanasse Hangen Brustlin IncLandscape Architecture Team LeaderRichmond, VA$110,000–$150,000 / yearThis is an exciting leadership opportunity for a collaborative design professional who is passionate about building teams, growing client relationships, delivering high-quality work, and shaping communities through thoughtful planning, landscape architecture, and public realm design. The successful candidate will work closely with VHB's Planning & Design Service Director, Land Development leadership, Market Growth Leaders, project managers, and multidisciplinary teams to advance VHB's presence in the Richmond market and throughout Virginia.
Retail Front End Team Leader OlliesRetail Front End Team LeaderHenrico, VAThe Retail Front End Team Leader creates and leads a sales team that is passionate about selling merchandise and ensuring a good customer experience. **Position Overview:** The Retail Front End Team Leader provides leadership for the successful operation of the entire front-end of store.
Retail Freight Team Leader Ollie's Bargain Outlet, Inc.Retail Freight Team LeaderVAPosition Overview: The Retail Freight Team Leader oversees the efficient operation and maintenance of the receiving area as outlined in the company receiving area plan. Manage effective freight flow in the receiving area while maintaining equipment and a safe, orderly dock and exterior.
STORE TEAM LEADER - pOpshelf Dollar General CorpSTORE TEAM LEADER - pOpshelfCOLONIAL HEIGHTS, VASTORE TEAM LEADER GENERAL SUMMARY: Responsible for the management of all employees in the effective planning and implementation of all store processes, including ordering, receiving, stocking, creative merchandising, presentation, selling, staffing and superior customer support. pOpshelf stores offer a trendy and rotating selection of seasonal, houseware, home décor, health, beauty, paper and party products, in addition to assorted candy, snacks, games, electronics and additional items.
Sanitation Team Leader Mondelez International IncSanitation Team LeaderRichmond, VA$77,600–$106,700 / yearWe have corporate offices, sales, manufacturing and distribution locations throughout the U.S. to ensure our iconic brands-including Oreo and Chips Ahoy! cookies, Ritz, Wheat Thins and Triscuit crackers, and Swedish Fish and Sour Patch Kids confectionery products -are close at hand for our consumers across the country. safety maps, lock out tag out (LOTO), behavior observation system (BOS) and root-cause analysis (RCA)], that quality assurance activities are performed to ensure zero harm and 100 percent good-quality products, and that resources are properly allocated and available during the shift.
Retail Freight Team Leader OlliesRetail Freight Team LeaderHenrico, VANow Hiring for our New Store inHighland Springs!*** Join our team and live the***Ollie-tude!***:**(Ollies Core Values)** - **BE A TEAM PLAYER**- Associates are expected to be supportive and work together. **Position Overview:** The Retail Freight Team Leader oversees the efficient operation and maintenance of the receiving area as outlined in the company receiving area plan.
Landscape Architecture Team Leader VHBLandscape Architecture Team LeaderRichmond, VA$110,000–$150,000 / yearThis is an exciting leadership opportunity for a collaborative design professional who is passionate about building teams, growing client relationships, delivering high-quality work, and shaping communities through thoughtful planning, landscape architecture, and public realm design. The successful candidate will work closely with VHB’s Planning & Design Service Director, Land Development leadership, Market Growth Leaders, project managers, and multidisciplinary teams to advance VHB’s presence in the Richmond market and throughout Virginia.
Experienced HVAC Installer (Team Leader Role) bring your helper with u Incredible HVAC LLCExperienced HVAC Installer (Team Leader Role) bring your helper with uColonial heights, VAIf you’re ready to join a company that invests in your success and provides the support you need to earn apply today! Top Pay – piece rate pay or(Base + commission + Bonuses) Additional $75 per day when job is done in allowable time.
Construction Crew Leader - Travel Team Erosion Co IncConstruction Crew Leader - Travel TeamChester, VAThe Erosion Company is the largest and most experienced contractor in providing comprehensive erosion control services, specialty materials, forestry, and other site clean-up services to clients throughout the Southeast. Required Qualifications: • Must have a valid driver's license and three years of verifiable Motor Vehicle Record (MVR) • Must pass a DOT Physical and Drug Screen.
District Team Leader of Service StilesDistrict Team Leader of ServiceRichmond, VirginiaPromptly report work results, issues encountered, and follow-up required through written service reports to the Service Manager (RSM). The District Team Leader is responsible for performing core Field Service Representative (FSR) duties while also serving as a district service supervisor.
Fulfillment Operations Team Leader - Glen Allen, VA Target CorpFulfillment Operations Team Leader - Glen Allen, VAVA$21.75–$23.75 / hourPlease paste this url into your preferred browser to learn about benefits eligibility for this role: https://tgt.biz/BenefitsForYou_C | Pegue esta URL en su navegador preferido para obtener información sobre la elegibilidad de este puesto para recibir beneficios: https://tgt.biz/BenefitsForYou_C . Reviews area guest, financial, and team outcome metrics to identify opportunities, takes action to improve, and aligns team on the right behaviors and execution, celebrates wins, drives results that deliver outcomes and elevates the guest experience.
Chick-fil-A Team Leader Chick-fil-AChick-fil-A Team LeaderBon Air, VA$18.50–$19.50Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 2,300 restaurants in 47 states and Washington, D.C. Salary. Serving guests by taking orders, handling cash and credit cards, making drinks and desserts by offering an immediate and respectful response to all guest's needs.
STORE TEAM LEADER - pOpshelf pOpshelfSTORE TEAM LEADER - pOpshelfCOLONIAL HEIGHTS, VirginiaFull timeResponsible for the management of all employees in the effective planning and implementation of all store processes, including ordering, receiving, stocking, creative merchandising, presentation, selling, staffing and superior customer support. pOpshelf stores offer a trendy and rotating selection of seasonal, houseware, home décor, health, beauty, paper and party products, in addition to assorted candy, snacks, games, electronics and additional items.
(USA) Tire and Battery Center Team Leader Walmart Inc(USA) Tire and Battery Center Team LeaderVA$22–$30 / hourAs a Tire and Battery Center Services Lead you will drive member service in your area and supervise your team of hourly associates to deliver safe and efficient services. You will model expertise in Tire and Battery Center and work collaboratively with other team leaders to ensure the total club meets the member's expectations.
In-Home Health Caregivers and Team Leaders Acti-Kare Responsive In Home CareIn-Home Health Caregivers and Team LeadersRichmond, VA$15–$18Enjoy the flexibility and benefits that come with working for Acti-Kare Responsive In Home Care, while making a positive difference in the lives of others! Acti-Kare Responsive In Home Care - Urgent Home Health Caregivers and Team Leaders Needed!
NewTeam Leader Clean EatzTeam LeaderHenrico, VA$16As a Team Lead at Clean Eatz, you will play a crucial role in assisting the manager with various responsibilities while also taking charge of managing the store in their absence. We are heart-driven to Change Livez through clean, balanced food, thought-provoking education, and motivational support that inspires results.
Regional Key Accounts Leader MSC Industrial Direct Co IncRegional Key Accounts LeaderRichmond, VA$83,740–$131,591 / yearKey priorities include new account acquisition, deepening product penetration, particularly within VMI accounts, and guiding the team in delivering on-site service and comprehensive account management to maximize customer retention and sustainable growth. The Regional Key Accounts Leader leads a team in driving sales growth by expanding relationships with existing customers and capturing cross-sell and upselling opportunities within key account locations.
Clinical Unit Leader - Intensive Care Unit (ICU) - Southside Medical Center Bon Secours Mercy Health IncClinical Unit Leader - Intensive Care Unit (ICU) - Southside Medical CenterPetersburg, VAIn collaboration with the Clinical Manager, this role uses nursing process and clinical knowledge to coordinate members of the health care team to develop and sustain an environment that promotes excellence in clinical practice and customer satisfaction, while striving for optimal efficiency and productivity of all resources. Actively involved in interprofessional collaborative practice within the care delivery system to ensure care coordination and continuity of care and optimal patient experience.
Registered Nurse (RN) - Clinical Unit Leader - Progressive Care Unit (PCU) - Memorial Regional Medical Center Bon Secours Mercy Health IncRegistered Nurse (RN) - Clinical Unit Leader - Progressive Care Unit (PCU) - Memorial Regional Medical CenterMechanicsville, VAIn collaboration with the Clinical Manager, this role uses nursing process and clinical knowledge to coordinate members of the health care team to develop and sustain an environment that promotes excellence in clinical practice and customer satisfaction, while striving for optimal efficiency and productivity of all resources. Actively involved in interprofessional collaborative practice within the care delivery system to ensure care coordination and continuity of care and optimal patient experience.
Registered Nurse (RN) - Clinical Unit Leader - Neurology Unit - Memorial Regional Medical Center Bon Secours Mercy Health IncRegistered Nurse (RN) - Clinical Unit Leader - Neurology Unit - Memorial Regional Medical CenterRichmond, VAIn collaboration with the Clinical Manager, this role uses nursing process and clinical knowledge to coordinate members of the health care team to develop and sustain an environment that promotes excellence in clinical practice and customer satisfaction, while striving for optimal efficiency and productivity of all resources. Adjusts the schedule and patient assignments to accommodate changes in acuity, patient population, resources & care design.
Registered Nurse (RN) - Clinical Unit Leader - Cardiac Medical Stepdown Unit (CMSU) - Memorial Regional Medical Center Bon Secours Mercy Health IncRegistered Nurse (RN) - Clinical Unit Leader - Cardiac Medical Stepdown Unit (CMSU) - Memorial Regional Medical CenterRichmond, VAIn collaboration with the Clinical Manager, this role uses nursing process and clinical knowledge to coordinate members of the health care team to develop and sustain an environment that promotes excellence in clinical practice and customer satisfaction, while striving for optimal efficiency and productivity of all resources. Adjusts the schedule and patient assignments to accommodate changes in acuity, patient population, resources & care design.
Clinical Unit Leader - Neuro Telemetry 5 West - Southside Medical Center Bon Secours Mercy Health IncClinical Unit Leader - Neuro Telemetry 5 West - Southside Medical CenterPetersburg, VAIn collaboration with the Clinical Manager, this role uses nursing process and clinical knowledge to coordinate members of the health care team to develop and sustain an environment that promotes excellence in clinical practice and customer satisfaction, while striving for optimal efficiency and productivity of all resources. Actively involved in interprofessional collaborative practice within the care delivery system to ensure care coordination and continuity of care and optimal patient experience.
Registered Nurse (RN) - Clinical Unit Leader - Cardiovascular ICU (CVICU) - Memorial Regional Medical Center Bon Secours Mercy Health IncRegistered Nurse (RN) - Clinical Unit Leader - Cardiovascular ICU (CVICU) - Memorial Regional Medical CenterMechanicsville, VAIn collaboration with the Clinical Manager, this role uses nursing process and clinical knowledge to coordinate members of the health care team to develop and sustain an environment that promotes excellence in clinical practice and customer satisfaction, while striving for optimal efficiency and productivity of all resources. Adjusts the schedule and patient assignments to accommodate changes in acuity, patient population, resources & care design.
Clinical Unit Leader - IMCU - Southside Medical Center Bon Secours Mercy Health IncClinical Unit Leader - IMCU - Southside Medical CenterPetersburg, VAIn collaboration with the Clinical Manager, this role uses nursing process and clinical knowledge to coordinate members of the health care team to develop and sustain an environment that promotes excellence in clinical practice and customer satisfaction, while striving for optimal efficiency and productivity of all resources. Actively involved in interprofessional collaborative practice within the care delivery system to ensure care coordination and continuity of care and optimal patient experience.
Clinical Unit Leader - 4 West Cardiac Telemetry - Southside Medical Center - Days Bon Secours Mercy Health IncClinical Unit Leader - 4 West Cardiac Telemetry - Southside Medical Center - DaysPetersburg, VAIn collaboration with the Clinical Manager, this role uses nursing process and clinical knowledge to coordinate members of the health care team to develop and sustain an environment that promotes excellence in clinical practice and customer satisfaction, while striving for optimal efficiency and productivity of all resources. Actively involved in interprofessional collaborative practice within the care delivery system to ensure care coordination and continuity of care and optimal patient experience.
Clinical Unit Leader - Med Surg - Southside Medical Center Bon Secours Mercy Health IncClinical Unit Leader - Med Surg - Southside Medical CenterPetersburg, VAIn collaboration with the Clinical Manager, this role uses nursing process and clinical knowledge to coordinate members of the health care team to develop and sustain an environment that promotes excellence in clinical practice and customer satisfaction, while striving for optimal efficiency and productivity of all resources. Actively involved in interprofessional collaborative practice within the care delivery system to ensure care coordination and continuity of care and optimal patient experience.
Registered Nurse (RN) - Clinical Unit Leader - Ashland Emergency Center Bon Secours Mercy Health IncRegistered Nurse (RN) - Clinical Unit Leader - Ashland Emergency CenterVAIn collaboration with the Clinical Manager, this role uses nursing process and clinical knowledge to coordinate members of the health care team to develop and sustain an environment that promotes excellence in clinical practice and customer satisfaction, while striving for optimal efficiency and productivity of all resources. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.
Registered Nurse (RN) - Clinical Unit Leader - Behavioral Health - Southside Medical Center Bon Secours Mercy Health IncRegistered Nurse (RN) - Clinical Unit Leader - Behavioral Health - Southside Medical CenterPetersburg, VAIn collaboration with the Clinical Manager, this role uses nursing process and clinical knowledge to coordinate members of the health care team to develop and sustain an environment that promotes excellence in clinical practice and customer satisfaction, while striving for optimal efficiency and productivity of all resources. Adjusts the schedule and patient assignments to accommodate changes in acuity, patient population, resources & care design.
Clinical Unit Leader - 4 West Cardiac Telemetry - Southside Medical Center Bon Secours Mercy Health IncClinical Unit Leader - 4 West Cardiac Telemetry - Southside Medical CenterPetersburg, VAIn collaboration with the Clinical Manager, this role uses nursing process and clinical knowledge to coordinate members of the health care team to develop and sustain an environment that promotes excellence in clinical practice and customer satisfaction, while striving for optimal efficiency and productivity of all resources. Actively involved in interprofessional collaborative practice within the care delivery system to ensure care coordination and continuity of care and optimal patient experience.
Clinical Unit Leader - Adult Emergency Department - St. Mary's Hospital Bon Secours Mercy Health IncClinical Unit Leader - Adult Emergency Department - St. Mary's HospitalRichmond, VAIn collaboration with the Clinical Manager, this role uses nursing process and clinical knowledge to coordinate members of the health care team to develop and sustain an environment that promotes excellence in clinical practice and customer satisfaction, while striving for optimal efficiency and productivity of all resources. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.
Registered Nurse (RN) - Clinical Unit Leader - Operating Room (OR) - Memorial Regional Medical Center Bon Secours Mercy Health IncRegistered Nurse (RN) - Clinical Unit Leader - Operating Room (OR) - Memorial Regional Medical CenterMechanicsville, VAIn collaboration with the Clinical Manager, this role uses nursing process and clinical knowledge to coordinate members of the health care team to develop and sustain an environment that promotes excellence in clinical practice and customer satisfaction, while striving for optimal efficiency and productivity of all resources. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.
Clinical Unit Leader - Intermediate Care Unit - Southside Medical Center Bon Secours Mercy Health IncClinical Unit Leader - Intermediate Care Unit - Southside Medical CenterPetersburg, VAIn collaboration with the Clinical Manager, this role uses nursing process and clinical knowledge to coordinate members of the health care team to develop and sustain an environment that promotes excellence in clinical practice and customer satisfaction, while striving for optimal efficiency and productivity of all resources. Bon Secours - Southside Medical Center serves the communities of Petersburg, Hopewell, Colonial Heights, Fort Lee and Chester and the counties of Prince George, Dinwiddie, Sussex, Surry and Southern Chesterfield.
Site Leader - Manassas, VA Vertiv Group Corp.Site Leader - Manassas, VARichmond, VAIf assigned a project not located in the vicinity of Site Leader residence, travel will consist of a field rotation that includes (3) consecutive weeks on the customer site followed by (1) week of a service break in their home office whereby the Site Leader is expected to work their minimum of 40 hours on billable tasks and any administrative duties (i.e. Safety training, cycle counts, etc.) as necessary. The Site Leader is the primary Vertiv Service on-site technical representative for large jobs, from construction start, through start-up, site acceptance testing, and project completion.
Clinical Unit Leader - Ortho Specialty Unit - St. Francis Medical Center Bon Secours Mercy Health IncClinical Unit Leader - Ortho Specialty Unit - St. Francis Medical CenterVAIn collaboration with the Clinical Manager, this role uses nursing process and clinical knowledge to coordinate members of the health care team to develop and sustain an environment that promotes excellence in clinical practice and customer satisfaction, while striving for optimal efficiency and productivity of all resources. Actively involved in interprofessional collaborative practice within the care delivery system to ensure care coordination and continuity of care and optimal patient experience.
Registered Nurse (RN) - Clinical Unit Leader - Cardiopulmonary Care Unit (CPC) - Memorial Regional Medical Center Bon Secours Mercy Health IncRegistered Nurse (RN) - Clinical Unit Leader - Cardiopulmonary Care Unit (CPC) - Memorial Regional Medical CenterMechanicsville, VAIn collaboration with the Clinical Manager, this role uses nursing process and clinical knowledge to coordinate members of the health care team to develop and sustain an environment that promotes excellence in clinical practice and customer satisfaction, while striving for optimal efficiency and productivity of all resources. Adjusts the schedule and patient assignments to accommodate changes in acuity, patient population, resources & care design.