Key job responsibilities Set and drive a cohesive product vision and multi-year strategy across the portfolio while staying hands-on at the individual product level-working through your PMs to shape roadmaps, evaluate proposals, and make prioritization calls Build, manage, and develop a high-performing PM team-hiring top talent, coaching on best practices, setting ambitious goals, and fostering a culture of customer obsession and operational excellence Guide product direction across both halves of the portfolio: AI-powered internal tools enabling field self-sufficiency through agentic workflows and knowledge platforms, and customer-facing products accelerating AWS service adoption through AI-ready, agent-accessible architectures Drive cross-organizational alignment with engineering, science, design, GTM, and field leadership-resolving dependencies, driving integration strategies, and ensuring seamless consumption by field teams, partners, and customers Establish outcome-oriented metrics and accountability frameworks across the portfolio, ensuring your PMs are measuring impact on adoption, productivity, customer satisfaction, and business outcomes Represent the product portfolio to senior leadership, clearly articulating vision, progress, risks, and trade-offs at Director and VP-level reviews About the team The Specialist Technology Team provides L300+ technical skills, tech mechanisms, products and programs to accelerate customers to build businesses with AWS, serving as the API between AWS technical specialists, field teams, and customers to drive frictionless AWS adoption through technology. Your team of product managers owns a diverse and high-impact portfolio spanning both of these areas: AI-powered internal tools-including agentic systems, knowledge platforms, GTM orchestration, and intelligence products-that are redefining how field teams engage with specialists, and a portfolio of 20+ customer-facing products that solve real-world adoption challenges, support full development-to-production lifecycles, and are evolving into AI-ready, agent-accessible architectures.