They schedule and coordinate all appointments, including booking scans, labs, procedures, follow up visits as well as maintaining the physician’s appointment schedule, completing all non-clinical orders, managing and resolving appointment conflicts proactively, and assisting patients to ensure they have a positive and professional experience at all times. Answers multi-line phone, triage calls, resolve issues and answer non-clinical questions, redirects callers if necessary, takes detailed messages and/or forwards calls to appropriate persons.