What You'll Do: As a ServiceNow Customer Service Management Technical Consultant, you will serve as the hands-on builder on ServiceNow Customer Service Management (CSM) engagements and pre-sales activities across the customer service and engagement landscape, including Customer Service Workspace, case and major case management, account and contact data models, Customer Service Portal, self-service and Virtual Agent, and Field Service Management. Strong technical knowledge of the ServiceNow platform (Customer Service Workspace, case and major case management, account, contact, and entitlement models, Customer Service Portal, Virtual Agent, Playbooks, Advanced Work Assignment, Flow Designer, UI Builder, scoped applications, and Reporting/Performance Analytics).