Oklahoma City, Oklahoma30+ days ago
Handle both client-facing and internal back-end technical support tasks such as troubleshooting network server issues, performing system backups and recovery, reviewing server, and security audits, administering infrastructure equipment (monitoring, maintenance, hardware/software upgrades, optimization, etc.), configuring server resource allocation (CPU, memory, and disk partitions), e-mail routing and administration from various email products. Under limited supervision, provide technical software, hardware, and network problem resolution to customer end-users by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment or in person at a client site.