This role is the strongest SME and trainer for the support organization, helping ensure customers receive accurate, consistent, and timely support, leading complex escalations, developing the team's billing and coding knowledge, and connecting recurring customer issues to Product, Engineering, Revenue Cycle, Implementation, Data Science, and other internal partners. PracticeTek is one of the largest retail-healthcare tech providers in North America, offering everything a practitioner would need, from pre-encounter workflows to practice management, analytics, digital intake forms, marketing tools, EHRs, and payment systems, for a whopping 40,000+ clinics worldwide.