Experience working with system integrators / implementation partnersITSM & Platform KnowledgeStrong understanding of ITIL‑based ITSM processes (Incident, Change, Problem, Request, CMDB, Service Catalog, Knowledge) is preferredFamiliarity with ServiceNow modules such as ITSM, CMDB, ITOM, Service Catalog, Integrations, and Reporting is preferredExposure to ITSM CoE / TAN / governance models is a strong plusProgram & Leadership Skills. REQUIRED SKILLS & EXPERIENCEExperience Requirements:10+ years of experience as a Project / Program Manager in enterprise IT environments including experience in leading projects via Agile frameworkProven ability to lead Agile programs, including sprint planning, backlog prioritization, release planning, dependency management, and continuous delivery.