Experience and Education:** + Two years in a fast-paced customer service environment where warmth and compassion were developed + Previous reception experience helpful + Some college classes preferred, or equivalent **Special Skills:** + Warmth, compassion, empathy + Diplomacy under pressure + Ability to multi-task, prioritizes tasks, and differentiates level of importance + High level of communication and listening skill + Cultural sensitivity to the diverse community that Rose Hills serves + Basic PC skill with MSWord, Excel, and Outlook + HMIS familiarity + Bilingual a plus **Working Environment:** Work seated for most of the day in a carpeted, air-conditioned reception area where grieving families come to make arrangements for their deceased loved ones. **Physical Requirements:** + Sit in reception area for most of the working day + Answer a continual stream of phone calls + Lift up to approximately 40lbs (clothing, garment bags, and coffee maker) **Equipment / Machines Operated:** + Multi-line telephone console + HMIS + PC and printer + Copier + Fax machine + Coffee brewer **Compensation:** $20.00/hr - $22.50/hr Exact compensation may vary based on skills, experience, and location.