Support guest issue resolution and service recovery by providing accurate onsite information, coordinating action, and documenting outcomes Implement property procedures, safety practices, access controls, emergency response, preventive maintenance, and required records or inspections Monitor portfolio trends, property performance, quality results, costs, repeat failures, and asset condition and recommend practical improvements. This position leads assigned employees, manages expenses within authority, resolves property issues, and partners with guest services, owner relations, revenue management, and other teams to protect property assets and deliver consistent service.