Customer Care/StoreEase Team Performance: Lead the StoreEase Customer Care team to consistently meet established service and performance expectations, including the 20-second phone greet goal, while contributing to broader FUS goals for conversion, autopay enrollment, customer protection, satisfaction, and retention. Third-Party Customer Service Business Plan: Develop and present a comprehensive third-party Customer Care business plan within the first 90 days, including the service model, staffing, technology, pricing, financial considerations, and implementation plan, and lead execution against approved milestones.