Responsibilities Application Implementation and Support Analyze clinical, business, and technical processes to develop effective system solutions Configure, build, implement, maintain, and optimize Epic applications supporting clinical and operational workflows Manage application implementations, upgrades, and enhancement projects Provide technical and application support to clinical users, operational staff, and Information Technology teams Workflow Analysis and Optimization Conduct workflow analysis to identify opportunities for operational improvement Design and implement application solutions that support departmental and organizational needs Collaborate with operational stakeholders to prioritize application enhancements Recommend workflow improvements that increase efficiency, user satisfaction, and system utilization System Maintenance and Troubleshooting Maintain and support installed Epic application software Perform debugging, testing, implementation, and maintenance of software modules Troubleshoot application issues and coordinate timely resolution Ensure all application changes comply with established change management procedures Documentation and Training Create and maintain documentation for assigned Epic applications Develop, coordinate, and execute testing plans for supported applications Partner with IT educators to update training plans, educational materials, and technical documentation Maintain accurate documentation supporting application maintenance and optimization Customer and Vendor Liaison Serve as liaison between Information Technology, vendors, clinical users, and operational stakeholders Participate in production support activities during implementations and upgrades Provide project management support as required Maintain productive relationships with vendors and business partners to support application performance and issue resolution Marginal or Periodic Functions Mentor junior analysts and provide guidance as assigned Participate in an on-call rotation supporting enterprise clinical applications Travel occasionally to support users, implementations, training, and organizational initiatives Perform related duties as assigned Knowledge, Skills, and Abilities Technical Expertise Analyze, configure, and modify Epic software applications Diagnose and resolve complex application issues Design effective technical solutions while maintaining system integrity Apply healthcare IT principles and Epic application support best practices Project Management Manage application upgrades and assigned projects Develop project timelines and coordinate technical resources Monitor progress and ensure project milestones are achieved Balance multiple priorities while meeting organizational deadlines Workflow Analysis Analyze clinical and operational workflows Identify opportunities for workflow optimization and system improvements Collaborate with providers, operational leaders, and Information Technology teams to implement effective solutions Support continuous optimization of Epic application functionality Communication Serve as liaison between Information Technology, vendors, clinical users, and operational partners Facilitate meetings and communicate technical information clearly and effectively Provide project updates and resolve communication issues Build productive working relationships across multidisciplinary teams Documentation Develop and maintain comprehensive application documentation Create clear technical instructions, testing documentation, and user guides Maintain current application records and supporting materials Ensure documentation remains accurate, organized, and accessible Required Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field Minimum of two years of experience in application support, healthcare IT, or a related technical environment Experience supporting, configuring, maintaining, and troubleshooting enterprise software applications Experience collaborating with clinical, operational, and technical stakeholders to support application optimization and workflow improvements Knowledge of healthcare information technology principles, software development, and systems analysis Strong analytical, troubleshooting, and problem-solving skills Excellent verbal and written communication skills Ability to manage multiple priorities while working independently and collaboratively in a fast-paced healthcare environment Relevant education and experience may be substituted as appropriate. Job Posting Title: Epic Application Analyst ---- Hiring Department: Dell Medical School ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 40 ---- FLSA Status: Exempt from FLSA ---- Earliest Start Date: Immediately ---- Position Duration: Expected to Continue ---- Location: AUSTIN, TX ---- Job Details: General Notes The Epic Application Analyst supports the implementation, maintenance, and optimization of Epic software applications across clinical and operational environments.