You will provide escalated level knowledge, skills, and mentoring to onsite and help desk technicians.#LI-RemoteResponsibilitiesTroubleshoot and resolve issues with customer equipment including workstations, laptops, mobile devices, as well as VoIP phones, switches, routers, firewalls, and servers. Proficient with TCP/IP protocols and related hardware, such as switching and VLANs, firewalls and routers, WAN & LAN communication, wireless, and VoIP.Familiarity with Microsoft Entra, Intune, and Google Workspace management, troubleshooting, and policy creation.