core responsibilitiesLead engineering and delivery teams responsible for all global guest support technology enabling the Guest Education Center (GEC) / Contact Center, including customer and case management, live channels (phone, chat, video, messaging, email), chatbot and self-service, commerce and identity, and RPA, as well as global store reporting and data and analytics products and services across all Retail, Omni, Guest Support, and B2B channels. Our offerings recognize our teams for their performance and support whole person development, including support for employees on how to grow their career: Extended health and dental benefits, and mental health plans Paid time off Savings and retirement plan matching Generous employee discount Fitness & yoga classes Parenthood top-up Extensive catalog of development course offerings People networks, mentorship programs, and leadership series (to name a few) Note: Availability of the incentive programs, benefits, and perks may be subject to your location & employment type and may have certain eligibility requirements.