Typical work assignments may include, but are not limited to: Supervision: Planning, organizing, assigning, directing, scheduling and evaluating the work of all employees in the unit; Designing, documenting, developing, testing, installing and implementing new applications software; Planning and designing new and improved information systems to meet the needs of customer requirements; Performing oversight of a wide range of information technology support tasks associated with day-to-day operation of the U.S. Attorneys Office (USAO) IT systems to meet USAO information needs utilizing network hardware and software capabilities; Maintaining district-wide responsibility for testing, quality assurance, configuration, installation, implementation, maintenance and management of networked systems used for the transmission of information in data, voice and/or video format; Ensuring IT systems availability, functionality, integrity, and efficiency; Ensuring the confidentiality and security of systems, networks, and data through the planning, analysis, development, implementation, maintenance, and enhancement of information systems security programs, policies and procedures. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.