Additional Skills (a plus): Broad technical fluency across voice, networking, infrastructure, cybersecurity, contact center, and a basic understanding of enterprise software (Microsoft, Oracle, SAP), with enough depth in a few areas to hold a credible conversation with technical or C-suite stakeholders. Practice & Channel Development: Contribute to working on the business by identifying new technology focus areas, addressing process bottlenecks, maintaining channel-manager relationships, and finding ways to expand wallet share through the ScanSource relationship.