Partners closely with Infrastructure, Engineering, Security, Service Support, Business Operations, vendors, and business stakeholders to strengthen service reliability, improve contact center capabilities, support site readiness, reduce operational risk, and modernize network and telecom services. Oversees the architecture, operations, reliability, monitoring, modernization, and continuous improvement of the connectivity and communications platforms that support corporate offices, regional locations, cloud environments, remote access, field operations, internal call centers, and business-critical services.