Brightkey, IncNewOutbound Call Center Representative Brightkey, IncOutbound Call Center RepresentativeAnnapolis Junction, MD$18–$20 / hourKey Responsibilities of the Outbound Call Center Representative:Make outbound calls to existing (and occasionally potential) customers to inform them about the status of their products or services. In this position, you will connect with current and potential customers, provide exceptional service, and contribute to our company's growth by promoting products and services.
GEICONewCustomer Service Representative GEICOCustomer Service RepresentativeStafford, VAOur teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose. Our paid training program lasts approximately 5 months and is designed to help you build the skills needed for success in the Customer Service Representative role.
WestatPATH 3.0 – Screening Field Interviewer WestatPATH 3.0 – Screening Field InterviewerUpper Marlboro, MD$21.55–$22.94 / hourThe PATH study collects information on tobacco and nicotine use, and examines the short- and long-term health effects of such use on people in the U.S. The PATH Study employs a multi-mode approach to data collection that includes web and in-person data collection. Any offer of employment may be contingent upon receipt of acceptable results from a post-offer background screening, if required for the specific position, which may include, for example, identity verification, employment history, motor vehicle driving record history, and criminal or sexual offender records history.
Rose InternationalNewCustomer Service Representative, Member Svc Call Center Jobs in USA, MD, Hyattsville | Rose International Job Rose InternationalCustomer Service Representative, Member Svc Call Center Jobs in USA, MD, Hyattsville | Rose International JobNorth Englewood, MD$19.57–$19.57 / hourTemporaryRose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
DARCARS Automotive GroupCustomer Service / Call Center Representative DARCARS Automotive GroupCustomer Service / Call Center RepresentativeRockville, MDFull timeWe’re looking for Call Center Representative to be the vital link between our service department and our valued customers! Experience in a call center or customer service role (automotive experience is a plus!).
VECRA IncCustomer Service Call Center Agent VECRA IncCustomer Service Call Center AgentLanham, MDRemoteFull timeAgents will assist Maryland residents with healthcare benefits, handling an average of 30-35 inbound calls per day (with higher call volume during open enrollment). VECRA, Inc. is a service-disabled veteran-owned, woman-owned, and minority business enterprise (SDVOSB, WOSB, MBE) consulting firm.
The Bowen Group - VEOCCCall Center Customer Service Supervisor, MD SC VA UT WV TN(VE260406921VA) The Bowen Group - VEOCCCall Center Customer Service Supervisor, MD SC VA UT WV TN(VE260406921VA)Chantilly, VAThe Customer Service Supervisor oversees a team of Customer Service Representatives (CSR) that provide front-line support for the Veterans Experience Office's White House VA Hotline contact center. In this role, you will provide coaching and leadership, answer escalated inquiries, refer customers directly to other VA hotlines, and perform intake for the VA's complaint management program.
BrightKey, IncCall Center Representative BrightKey, IncCall Center RepresentativeAnnapolis Junction, MDFull timeAssist members with account management tasks, including updating contact information, processing membership renewals, and resolving billing issues. Key Responsibilities of the Call Center Representative:Serve as the first point of contact for members, handling inbound and outbound calls, emails, and chat inquiries.
WSPNewCustomer Service Center (CSC) Operations Manager - Tolling Operations WSPCustomer Service Center (CSC) Operations Manager - Tolling OperationsWashington, DCThe ideal candidate will bring at least five years of experience managing an entire call center operation and will demonstrate strong operational discipline, people leadership, and data-driven decision-making. • Provide end-to-end operational leadership for the call center, including staffing, scheduling, performance management, and service delivery.
STRUCTION SOLUTIONSCall Center Operations / Shift Lead STRUCTION SOLUTIONSCall Center Operations / Shift LeadQuantico, VA$17–$19 / hourThe Call Center Operations Supervisor leads a shift or operational team supporting WWCC live-answer operations, outreach execution, social media monitoring, quality control, escalation, and documentation discipline. Struction Solutions is a Service-Disabled Veteran-Owned Small Business leading a team supporting the U.S. Marine Corps Sergeant Merlin German Wounded Warrior Call Center Outreach and Resource Support Services.
ConsultNetCall Center Agent ConsultNetCall Center AgentRockville, MDFor over 25 years, we have connected thousands of consultants with meaningful roles through a personal, communication-driven approach, partnering with a diverse client base to build high-performing teams and create lasting impact. We are seeking customer-focused professionals to join a high-volume Support Center responsible for assisting investors, registered representatives, and other financial industry professionals.
LeidosNewCall Center Licensed Triage Consultant II - DC LeidosCall Center Licensed Triage Consultant II - DCWashington, DC$52,000–$94,000 / yearConduct comprehensive assessments of participant needs across Employee Assistance Program (EAP) and work-life domains, including childcare, parenting, eldercare, education, legal, financial, employment assistance, emotional well-being, relationships, communication, health and wellness, and short-term problem resolution. This program provides a broad array of information, resources, education, referrals, and counseling to about 4.7 million participants which includes military service members, their families, and eligible civilians at locations worldwide.
Clearway Pain SolutionsCall Center Representative (Hybrid) Clearway Pain SolutionsCall Center Representative (Hybrid)Annapolis, MD$16–$18 / hourDuties include a high degree of patient, physician and pharmacist interaction; utilization of patient information; coordination of insurance documentation; creation of patient medical records; reading medical records for verification; and maintenance of practice schedules. Provides professional and courteous customer/patient care, displaying knowledge of the treatment approach; displayed through professional phone etiquette.
Talentwise LLCCustomer Service Specialist (Future Contract Opportunity) Talentwise LLCCustomer Service Specialist (Future Contract Opportunity)Arlington, VAThe Customer Service Specialist provides frontline support to residents and stakeholders by handling high volumes of service requests, resolving inquiries, and coordinating responses across multiple departments. The position operates in a fast-paced environment and requires strong communication, problem-solving, and multitasking skills to ensure timely and effective resolution of customer needs.
Addison GroupCall Center Representative Addison GroupCall Center RepresentativeRockville, Maryland$23–$25 / hourThis is a high-volume, fast-paced environment where representatives provide detailed support related to benefits, claims, eligibility, and participant inquiries. They are known for a highly process-driven environment focused on delivering an exceptional participant experience through professionalism, accuracy, and empathy.
Qwalifize LLCCall Center Operators/ Dispatchers Qwalifize LLCCall Center Operators/ DispatchersLeesburg, VA$18–$28 / hourWe are seeking dedicated Call Center Operators / Dispatchers to provide emergency communication services, including receiving, prioritizing, and dispatching emergency and non-emergency calls for fire, rescue, and other public safety services. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.
Kastle SystemsOC Call Center Operator I (FT) Kastle SystemsOC Call Center Operator I (FT)Falls Church, VirginiaKastle Operations Call Center (OC) Operators are responsible for responding to alarm activations, placing outbound calls to clients to inform them of security related events; monitoring and analyzing video for security incidents, assisting clients with building and elevator access security, assisting with special projects and performing administrative functions as required. Kastle Systems is the premier provider of property technology solutions, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally.
Prism Vision GroupCall Center Coordinator Prism Vision GroupCall Center CoordinatorGreenbelt, Maryland$18–$33.08 / hourExcellent interpersonal skills and ability to work effectively with physicians, co-workers, other departments and patients of all ages, and from across a broad range of cultural and social economic backgrounds. The Call Center Representative's responsibility is to handle inbound and/or outbound calls, provide exceptional customer service, and resolve inquiries efficiently.
Jim Coleman HondaReceptionist/Appointment Coordinator Call Center Jim Coleman HondaReceptionist/Appointment Coordinator Call CenterClarksville, MDEmployee Polygraph Protection Act (EPPA): https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf. The position also serves as the first point of contact for guests arriving at the dealership, greeting customers, checking them in for their appointments, and ensuring they are directed to the appropriate department.
Signal Financial Federal Credit UnionCall Center Hybrid Position - Digital Member Support Rep Signal Financial Federal Credit UnionCall Center Hybrid Position - Digital Member Support RepKensington, MDMember Assistance - Communicates with members in a courteous, professional and pleasant manner at all times; through various eServices including but not limited to video, secure message, email, chat and phone. Complete various operational tasks including but not limited to online account opening, loan applications, payment processing and bill pay activities.
F.H. FurrNewSales Call Center Supervisor F.H. FurrSales Call Center SupervisorManassas, VirginiaAre you ready to lead a dynamic team in a high-energy Sales Call Center, where every appointment set paves the way for exceptional customer experiences? If you're ready to lead our Sales Call Center and play a key role in driving performance and delivering outstanding customer experiences, we want to hear from you.
Quadrant IncCall Center Administrative Assistant Quadrant IncCall Center Administrative AssistantFalls Church, VAThe Administrative Coordinator-Call Center candidate's duties include but are not limited to the following: Will respond to a high volume of phone calls, emails and support tickets and will provide support with inquiries from medical examiners and commercial drivers. Verifying provider credentials to onboard new medical providers for compliancy.
LATITUDENewCall Center Representative LATITUDECall Center RepresentativeRockville, MDIn this role, you'll be the first point of contact for participants, spouses, attorneys, and representatives—delivering clear, empathetic, and accurate support via phone, email, and written correspondence. This is a high-volume inbound call environment, ideal for individuals who thrive on helping others, communicating clearly, and maintaining attention to detail in a fast-paced setting.
Luxury Bath TechnologiesCall Center Representative Luxury Bath TechnologiesCall Center RepresentativeStafford, VAFull timeYou will contact homeowners by telephone, set up qualified appointments for free consultations, input lead information, update reports, and handle inbound calls from advertising campaigns. Join a team of professionals, earn a strong income, and make a positive impact by helping homeowners improve their homes.
Addison GroupBilingual Call Center Representative Addison GroupBilingual Call Center RepresentativeTysons, Virginia$24–$25 / hourProvide inbound phone and online support during core business hours, maintaining availability during assigned shifts. This role supports consumers by guiding them through the dispute resolution process, answering questions, and ensuring proper documentation is collected to move claims forward.
Apidel TechnologiesSGS-Service Center Representative Apidel TechnologiesSGS-Service Center RepresentativeBethesda, MDRemoteContractorAnalytical and interpretive skills Strong organizational Skills Good interpersonal skills Ability to multitask in a fast-paced environment Ability to support multiple clients across communication channels and utilize multiple systems simultaneously Ability to work in a team environment and/or independently. The Service Center Representative expedites the claims process and provides detailed claim notes on all calls; as well as resolves issues and directs calls to an appropriate escalation path as needed.
Software Guidance & AssistanceSupport Call Center Agent Software Guidance & AssistanceSupport Call Center AgentRockville, MD$20–$22 / hourSoftware Guidance & Assistance, Inc., (SGA), is searching for a Support Call Center Agent for a CONTRACT assignment with one of our premier Regulatory clients in Rockville, MD. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do.
Ivyhill Technologies LLCCall Center Agents (Bethesda,MD) Ivyhill Technologies LLCCall Center Agents (Bethesda,MD)Bethesda, MD$40,000–$44,000Be familiarity with DOD, Federal, State, non-profit healthcare systems and other related organizations, to include, DoD Tri-Service Military Healthcare Systems, TRICARE purchased care system, Medicare, Medicaid, VA, Public Health Department, and Regional and local support services. Call Center Agents will be responsible for coordinating healthcare appointments for primary care and specialty care medical services via incoming and outgoing phone calls for (13) Military Treatment Facilities within the National Capital Region.
E-talentnetworkNewCall Center Representative (Tier 1) E-talentnetworkCall Center Representative (Tier 1)Washington, DCTroubleshoot and resolve user incidents using system tools including, but not limited to with the Microsoft operating system, Active Directory, Microsoft Office Suite, iPhone, Citrix, VPN, 2 Factor Authentication, remote tools and all OPM owned COTS and GOTS products. Call Answer Rate ( CR) 91.5% Dropped Call Rate ( DCR) 8.5% First Call Resolution ( FCR) 70% FCR for O365 70% Password Reset 85% Perform tasks provided in the Incident Management Plan to resolve incidents and requests.
STRUCTION SOLUTIONSSatellite Contact Center Task Lead / Site Coordinator STRUCTION SOLUTIONSSatellite Contact Center Task Lead / Site CoordinatorQuantico, VA$18–$19 / hourThe Satellite Contact Center Task Lead serves as the single point of contact for technical oversight, administration, staffing coordination, and Government interface support at the Camp Lejeune or Camp Pendleton satellite Contact Center. Struction Solutions is a Service-Disabled Veteran-Owned Small Business leading a team supporting the U.S. Marine Corps Sergeant Merlin German Wounded Warrior Call Center Outreach and Resource Support Services.
I-66 EXPRESS MOBILITY PARTNERS LLCCustomer Service Supervisor I-66 EXPRESS MOBILITY PARTNERS LLCCustomer Service SupervisorManassas, VirginiaOnce completed, the project will include three toll-free general-purpose lanes in each direction and two express lanes in each direction with a state-of-the-art open-road electronic toll collection system. In 2016, the Commonwealth of Virginia selected a Cintra-led consortium to finance, design, build, operate and maintain the express lanes on Interstate 66 Outside the Beltway.
SGA Inc.Support Call Center Agent SGA Inc.Support Call Center AgentRockville, MD$20–$22 / hourSoftware Guidance & Assistance, Inc., (SGA), is searching for a Support Call Center Agent for a CONTRACT assignment with one of our premier Regulatory clients in Rockville, MD. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do.
AECOMOnsite Transportation Monitoring Operator/Call Center AECOMOnsite Transportation Monitoring Operator/Call CenterFairfax, VAThe routine responsibilities of this position include, but are not limited to: **TECHNICAL RESPONSIBILITIES:** + Use software and applications to control and monitor various Intelligent Transportation Systems devices located along freeways, such as closed-circuit television (CCTV) cameras and dynamic message signs (DMS) for travel time, crash or work zone awareness messages for the traveling public + Monitor camera video and other information sources for the detection and verification of events that impact traffic flow and safety, such as motorist assists, traffic crashes, debris removal, abandoned vehicles, stalled vehicles, maintenance activity, and construction activity + Log potential and confirmed events that impact traffic flow and safety using software applications, including traffic lane and road shoulder closures related to construction and maintenance activity + Dispatch Safety Service patrollers, who provide roadside services on freeways in the Norther Virginia area related to traffic crashes and roadway hazard events using two-way radio systems + Provide clear and accurate directions to the location of traffic events and an accurate description as advised by citizens, public safety partners, or VDOT personnel **COMMUNICATION RESPONSIBILITIES:** + Perform communication tasks consistent with the program’s high level of customer service expectations and training + Dispatch and communicate with SSP patrollers, using program-directed radio and/or phone communication protocols + Communicate with appropriate local agencies, authorities, and wrecker companies to effectively monitor and clear traffic incidents + Answer phone calls and provide information to VDOT personnel, or other agencies on traffic and road conditions; transfer calls to designated personnel as appropriate **Qualifications** **MINIMUM REQUIREMENTS** : + High School Diploma or GED equivalent. Transportation Operations Center (TOC) Operators are responsible for using Advanced Traffic Management Systems (ATMS) software to monitor Department roadways and manage events/incidents; dispatching incident management personnel through 2-way radios and communicating, coordinating, and collaborating with other staff, Virginia Department of Transportation (VDOT) personnel, and partner agencies.
RandstadNewCustomer service representative - days RandstadCustomer service representative - daysFalls Church, VA$17–$29 / hourIn this role, you will deliver excellent, customer-focused service by screening patient calls, making critical virtual connections, and ensuring seamless communication across our network. Resource Education: Use the call center database and web resources to educate patients/customers on available healthcare services and patient portals.
STRUCTION SOLUTIONSContact Center Systems / Reporting Analyst STRUCTION SOLUTIONSContact Center Systems / Reporting AnalystQuantico, VA$18–$19 / hourStruction Solutions is a Service-Disabled Veteran-Owned Small Business leading a team supporting the U.S. Marine Corps Sergeant Merlin German Wounded Warrior Call Center Outreach and Resource Support Services. This program supports wounded, ill, and injured Marines, Sailors attached or formerly attached to Marine units, veterans, and their family members through call center operations, outreach, resource referral, and non-medical case management.
Professional Moving & StorageNewCall Center Representative Professional Moving & StorageCall Center RepresentativeWashington, DCYou will be responsible for helping customers by providing product and service information and resolving technical issues. Develop and maintain a knowledge base of the evolving products and services .
American PestCustomer Service Representative American PestCustomer Service RepresentativeColumbia, MDAs a Customer Service Representative with American Pest, your goal is to be a friendly, helpful, knowledgeable, and professional point of contact for our customers and ensure their needs are met in a manner that reflects positively on the company. A business will live and die based on how well it treats its customers, so this fast-paced, high-volume, inbound call center is an incredibly important component of the continued success of American Pest.
STRUCTION SOLUTIONSCustomer Care Representative (CCR) STRUCTION SOLUTIONSCustomer Care Representative (CCR)Quantico, VA$14–$16 / hourStruction Solutions is a Service-Disabled Veteran-Owned Small Business leading a team supporting the U.S. Marine Corps Sergeant Merlin German Wounded Warrior Call Center Outreach and Resource Support Services. This program supports wounded, ill, and injured Marines, Sailors attached or formerly attached to Marine units, veterans, and their family members through call center operations, outreach, resource referral, and non-medical case management.
AUTO SENSEAssistant Service Manager AUTO SENSEAssistant Service ManagerMillersville, MarylandAs an essential member of our team, you will be responsible for handling incoming inquiries, making outbound calls, assisting with appointment management, administrative duties and customer service needs. About AUTO SENSE :Auto Sense is a family owned and operated small business that specializes in being a dealership alternative to the automotive repair industry.
Info Gain ConsultingNewHelp Desk Support, Call Center Support Alexandria, Virginia Remote Type Info Gain ConsultingHelp Desk Support, Call Center Support Alexandria, Virginia Remote TypeAlexandria, VARemote$1–$3 / hourPosition: Help Desk Support, Call Center SupportLocation: Alexandria, VAWork Environment: On-site with potential for authorized teleworkClearance Required: SecretStatus: FundedInfo Gain Consulting is currently seeking an exceptional Help Desk Support Call Center Support specialist to join our team and provide invaluable support to the Department of Defense Office of Inspector General (DoD OIG) Information Technology Support Services contract. To be eligible for this position, candidates must have a Secret clearance and possess U.S. Citizenship without the need for sponsorship, both now and in the future.
United States Senate Federal Credit UnionMember Service Representative - Contact Center United States Senate Federal Credit UnionMember Service Representative - Contact CenterAlexandria, VA$47,772.01–$71,658.01 / yearComplies with all applicable Rules, Regulations and Statutes of the NCUA and other appropriate governing bodies to include but not limited to: the Credit Union Bylaws, Credit Union Code of Conduct, Credit Union Employee Guidebook, Bank Secrecy/Anti-Money Laundering Act, Fair Housing Act, Fair Lending Act, and Fair Credit Reporting Act. Communication: Requires excellent interpersonal skills, the ability to communicate through multiple channels and the ability to listen to member needs and to advise appropriate Credit Union products and services.
Roto-Rooter Services CompanyCustomer Service Representative-2nd shift Roto-Rooter Services CompanyCustomer Service Representative-2nd shiftLinthicum, Maryland$17–$19 / hourFounded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Obtain key information from the customer while expressing empathy, a sense of urgency and confidence that they called the right company and we will solve their plumbing problems.
Cardinal HealthNewRepresentative II, Customer Care Order Placement Cardinal HealthRepresentative II, Customer Care Order PlacementWashington, DC$15.75–$18.50 / hourCustomer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution. Ultimately, qualified candidates, will be responsible for providing customer assistance, including, but not limited to, order placement, product information, order status, order discrepancies, and customer complaints for approximately ~60-80 incoming calls per day.
BOS-QUAS AUTOMOTIVE INC., T/A Auto SenseAssistant Service Advisor BOS-QUAS AUTOMOTIVE INC., T/A Auto SenseAssistant Service AdvisorMillersville, MDAs an essential member of our team, you will be responsible for handling incoming inquiries, making outbound calls, assisting with appointment management, administrative duties and customer service needs. Assisting service advisors with phone calls and relaying communications between technician, client and service advisor.
Systems Integration, Inc.Quality and Training Manager Contact Center Systems Integration, Inc.Quality and Training Manager Contact CenterWashington, DCWe are seeking a Quality & Training ManagerContact Center supports a government‑contracted call center by overseeing quality assurance activities and managing all training programs for staff. This role ensures customer service representatives (CSRs), team leads, and supervisors deliver accurate, consistent, and policy‑compliant service.
TRANZACTNewFull Time Call Center Representative TRANZACTFull Time Call Center RepresentativeWashington, DC$62,000–$75,000 / yearOur diverse team of analysts, writers, engineers, designers, business leads, data scientists and sales professionals all work together to create thoughtful, data-driven and effective marketing, technology, sales and servicing strategies. Our focus is on leveraging our highly skilled team of over 3,000 professionals to deliver innovative solutions for our insurance carrier partners and provide consumers with a best-in-class experience.
TechOp Solutions InternationalNewCustomer Service Representative- Spanish Bilingual TechOp Solutions InternationalCustomer Service Representative- Spanish BilingualWashington, DC$47,500–$54,000 / yearProvide timely and accurate responses to inquiries from travelers around the globe regarding the applications developed and managed by DHS to aid in re-entry, visa renewal services, and other travel and immigration related topics. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
TechOp Solutions InternationalCustomer Service Representative TechOp Solutions InternationalCustomer Service RepresentativeWashington, DCProvide timely and accurate responses to inquiries from travelers around the globe regarding the applications developed and managed by DHS to aid in re-entry, visa renewal services, and other travel and immigration related topics. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
TechOp Solutions InternationalCustomer Service Representative- Mandarin Bilingual TechOp Solutions InternationalCustomer Service Representative- Mandarin BilingualWashington, DCProvide timely and accurate responses to inquiries from travelers around the globe regarding the applications developed and managed by DHS to aid in re-entry, visa renewal services, and other travel and immigration related topics. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
Akina PharmacyCustomer Service Representative Akina PharmacyCustomer Service RepresentativeSterling, VAFull timeYou’ll have success here if you value clear processes and get, want, and have capacity to do the following things: Customer Relationship Management: Build and maintain positive relationships with patients and providers, going above and beyond in customer service to handle inquiries, cancellations, and confirmations with a compassionate and service-oriented approach. Performance Metrics and Quality Assurance: Achieve defined daily qualitative and quantitative targets, including specific numbers of outbound calls, inbound calls, chat requests handled, and order transactions completed, while maintaining an exceptional patient-satisfaction rating and adhering to service, productivity, and quality objectives.