Bilingual Survey Interviewer (English/Spanish) ICF International, IncBilingual Survey Interviewer (English/Spanish)Reston, VARemote$25,968–$44,146 / yearPay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. As a Survey Researcher at ICF, you'll help collect data via specific telephone questions; the collected data is used to identify risks and monitor trends that allow our clients deliver targeted effective health policy interventions.
Bilingual Survey Interviewer (English/Spanish) ICFBilingual Survey Interviewer (English/Spanish)Reston, VirginiaRemotePay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. As a Survey Researcher at ICF, you’ll help collect data via specific telephone questions; the collected data is used to identify risks and monitor trends that allow our clients deliver targeted effective health policy interventions.
Call Center Member Service Associate NASA Federal Credit UnionCall Center Member Service AssociateUpper Marlboro, MD$21–$22 / hourResponds to member inquiries regarding the operation of accounts, account usage charges, access to accounts, interest rates on savings and loan products, resolving account discrepancies, credit, debit and ATM cards, account information, loan applications and assisting members to make the most effective use of services offered by the Credit Union. Provides efficient and responsive service to members by maintaining an acceptable level of productivity as measured by established Call Center production metrics and actively strives to achieve any assigned goals for loans, deposits, and services.
Call Center Customer Service Manager Transdev North America IncCall Center Customer Service ManagerNew Carrollton, MDStrong written and oral communication skills, including strong listening skills and emotional intelligence with an ability to display confident and competent interactions in person, by phone, and through written correspondence. Transdev U.S. is excited to announce an opening for Call Center Customer Service Manager at the 24/7 Operations Control Center (OCC) for WMATA's Metro Access contract in New Carrollton, MD.
Call Center Operator (Full-Time & Part Time) cFocus Software IncorporatedCall Center Operator (Full-Time & Part Time)Bethesda, MDThe NIH Call Center receives and facilitates over 300,000 calls per year, as well as other voice and data communications, within these categories of service: general information, critical medical emergencies, paging services, physician/clinical staff scheduling, communicating with NIH fire and rescue, domestic and international connectivity, social work support, voicemail transcriptions and audio teleconferencing. The NIH Call Center performs a vital role for NIH as its communication center, open 24x7, 365 days a year and is staffed with a dedicated group of individuals providing voice and data communications, TTY related services and bi-lingual services.
Call Center Operations / Shift Lead STRUCTION SOLUTIONSCall Center Operations / Shift LeadQuantico, VA$17–$19 / hourThe Call Center Operations Supervisor leads a shift or operational team supporting WWCC live-answer operations, outreach execution, social media monitoring, quality control, escalation, and documentation discipline. Struction Solutions is a Service-Disabled Veteran-Owned Small Business leading a team supporting the U.S. Marine Corps Sergeant Merlin German Wounded Warrior Call Center Outreach and Resource Support Services.
Supervisor Call Center MedStar Health Research InstituteSupervisor Call CenterWashington, DC$49,192–$87,422 / yearThis role provides leadership training and technical expertise related to communication systems and equipment ensuring staff are equipped to effectively manage daily operations and respond to emergent situations. Serves as the frontline leader and primary escalation point for communication-related issues including urgent pager issues emergency codes service disruptions and customer service concerns.
Supervisor Call Center MedStar HealthSupervisor Call CenterWashington, DCFull timeThis role provides leadership training and technical expertise related to communication systems and equipment ensuring staff are equipped to effectively manage daily operations and respond to emergent situations. Serves as the frontline leader and primary escalation point for communication-related issues including urgent pager issues emergency codes service disruptions and customer service concerns.
NewCall Center Triage Consultant - DC LeidosCall Center Triage Consultant - DCWashington DC, District of ColumbiaThis program provides a broad array of information, resources, education, referrals, and counseling to about 4.7 million participants which includes military service members, their families, and eligible civilians at locations worldwide. Conduct comprehensive assessments of participant needs across Employee Assistance Program (EAP) and work-life domains, including childcare, parenting, eldercare, education, legal, financial, employment assistance, emotional well-being, relationships, communication, health and wellness, and short-term problem resolution.
NewCall Center Triage Consultant I - DC LeidosCall Center Triage Consultant I - DCWashington DC, District of ColumbiaThis program provides a broad array of information, resources, education, referrals, and counseling to about 4.7 million participants which includes military service members, their families, and eligible civilians at locations worldwide. Conduct comprehensive assessments of participant needs across Employee Assistance Program (EAP) and work-life domains, including childcare, parenting, eldercare, education, legal, financial, employment assistance, emotional well-being, relationships, communication, health and wellness, and short-term problem resolution.
Call Center Representative (Hybrid) Clearway Pain SolutionsCall Center Representative (Hybrid)Annapolis, MD$16–$18 / hourDuties include a high degree of patient, physician and pharmacist interaction; utilization of patient information; coordination of insurance documentation; creation of patient medical records; reading medical records for verification; and maintenance of practice schedules. Provides professional and courteous customer/patient care, displaying knowledge of the treatment approach; displayed through professional phone etiquette.
Call Center Manager (On-Site) F.H. FurrCall Center Manager (On-Site)Manassas, VirginiaFull timeThe Supervisor will provide coaching, performance management, workforce oversight, and escalation support while partnering closely with Dispatch, General Managers, Sales Leadership, and Operations teams to deliver outstanding results for homeowners across our service areas. This onsite leadership role is responsible for driving exceptional customer experiences, maximizing appointment bookings, supporting day-to-day contact center operations, and ensuring alignment with our Plumbing, HVAC, and Electrical service teams.
NewCall Center Triage Consultant I - DC Leidos Holdings IncCall Center Triage Consultant I - DCWashington, DC$52,000–$94,000 / yearThis program provides a broad array of information, resources, education, referrals, and counseling to about 4.7 million participants which includes military service members, their families, and eligible civilians at locations worldwide. Conduct comprehensive assessments of participant needs across Employee Assistance Program (EAP) and work-life domains, including childcare, parenting, eldercare, education, legal, financial, employment assistance, emotional well-being, relationships, communication, health and wellness, and short-term problem resolution.
NewCall Center Triage Consultant - DC Leidos Holdings IncCall Center Triage Consultant - DCWashington, DC$45,500–$82,250 / yearThis program provides a broad array of information, resources, education, referrals, and counseling to about 4.7 million participants which includes military service members, their families, and eligible civilians at locations worldwide. Conduct comprehensive assessments of participant needs across Employee Assistance Program (EAP) and work-life domains, including childcare, parenting, eldercare, education, legal, financial, employment assistance, emotional well-being, relationships, communication, health and wellness, and short-term problem resolution.
Call Center (Lead Generation) Representative Window NationCall Center (Lead Generation) RepresentativeFulton, MDFull timeAt least 1 year of experience working with customers, such as retail, restaurant/food service, hospitality, customer service, call center, telemarketing, or a similar environment. Our Fulton location is conveniently located near Route 29, Route 32, and I-95 and is accessible from Columbia, Laurel, Scaggsville, Burtonsville, Savage, Jessup, Clarksville, and surrounding communities.
Site Manager - Contact Center ITCON ServicesSite Manager - Contact CenterWashington, DCA Site Manager in a contact center, often synonymous with a Call Center Manager, is responsible for overseeing the day-to-day operations of a contact center, including managing staff, setting and monitoring performance targets, ensuring operational efficiency and effectiveness, and maintaining excellent customer service. ITCON Services is looking for a bright, motivated Site Manager - Contact Center with FMCSA (Federal Motor Carrier Safety Administration) experience to join our team.
Call Center Representative - Bowie MD (VE26081133MD) The Bowen Group - VEOCCCall Center Representative - Bowie MD (VE26081133MD)Bowie, MDFull timeEmployees may be exposed to discussions involving suicide and self-harm, threats of violence, domestic violence, sexual assault, child abuse or neglect, animal abuse or neglect, substance abuse, severe mental health crises, homelessness, grief and loss, serious illness, financial hardship, and other highly sensitive or disturbing subject matter. You must also be able to troubleshoot any technical issues that may arise while using your Government-Issued Equipment (GFE).Must be able to view, read, and interpret information displayed on computer screens for extended periods, including simultaneously navigating multiple applications and reviewing detailed information accurately.
Call Center Representative - Northern Virginia (VE26081141VA) The Bowen Group - VEOCCCall Center Representative - Northern Virginia (VE26081141VA)Chantilly, VAFull timeEmployees may be exposed to discussions involving suicide and self-harm, threats of violence, domestic violence, sexual assault, child abuse or neglect, animal abuse or neglect, substance abuse, severe mental health crises, homelessness, grief and loss, serious illness, financial hardship, and other highly sensitive or disturbing subject matter. You must also be able to troubleshoot any technical issues that may arise while using your Government-Issued Equipment (GFE).Must be able to view, read, and interpret information displayed on computer screens for extended periods, including simultaneously navigating multiple applications and reviewing detailed information accurately.
Contact Center Supervisor - Northern Virginia - Hamaker Court Children's National Medical CenterContact Center Supervisor - Northern Virginia - Hamaker CourtNorthern Virginia, VA$58,344–$97,240 / yearPlease note that it is the policy of Children's National Hospital to ensure a "drug-free" work environment: a workplace free from the illegal use, possession or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances, by all staff (management, employees and contractors). Though recreational and medical marijuana are now legal in the District of Columbia, Children's National and its affiliates maintain the right, in accordance with our policy, to enforce a drug-free workplace, including prohibiting recreational or prescribed marijuana.
Contact Center Supervisor - Northern Virginia - Hamaker Court Children's National HospitalContact Center Supervisor - Northern Virginia - Hamaker CourtVA$58,344–$97,240 / yearPlease note that it is the policy of Children's National Hospital to ensure a "drug-free" work environment: a workplace free from the illegal use, possession or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances, by all staff (management, employees and contractors). Though recreational and medical marijuana are now legal in the District of Columbia, Children's National and its affiliates maintain the right, in accordance with our policy, to enforce a drug-free workplace, including prohibiting recreational or prescribed marijuana.